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Giuseppe Iannacone

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Everything posted by Giuseppe Iannacone

  1. @AndyGilly this is the expression I'm testing, please consider that I'm a user like you, and the expression is case sensitive REGEX_MATCH(subject, '(?:^|\W)Failed(?:$|\W)')
  2. @Steven Boardman I should and I will... my apologies... i was quite sure it was a simple one... thank you!
  3. is there a specific reason why i don't see the HUD in my services view? (i know we are moving to the new employee portal... but in the meanwhile... )
  4. @Steven Boardman thanks for the quick reply I will try and eventually get back in case of issues. By the way I was really close to the solution, but now I'm sure am pursuing the right path, which is better! Stay Safe, Stay at Home.
  5. in a scenario where from a change request (father) we log via BPM a new release (child) we want to send an update to the father request... how to get the father ID?!?
  6. +1 Great job guys! we are excited to start working on this new amazing feature.
  7. is there a way to set a suspend for expire with a comparison criteria like this: - given date collected during PC - expire = 5 days befor given date any suggestion is welcome!
  8. @Martyn Houghton I confirm is it working, thank you again
  9. @Martyn Houghton thank you! I'll give it a try! PS) I see another award coming in the insight 2020 for you
  10. is there a way to choose the human task visibility into the timeline, it seems to me that the default is "Customer"
  11. how can i adjust the current query setting to return a similar result like the "Sample Period" = "Last Calendar Quarter Samples"
  12. I'm having the same doubt here, can someone from Hornbill, please provide us a feedback on the topic? Thank you!
  13. thank you Chaz, so for a specific quarter i may have '-07-01' and '-10-01' for quarter 3 for example, right?
  14. Can you please provide me a dinamic sintax solution for a widget to get the data of quarter 3 I'm using this sintax, but has to be adjusted every year! (h_status != 'status.cancelled' AND h_status != 'status.closed') AND (h_requesttype = 'Incident' OR h_requesttype = 'Service Request' ) AND (h_datelogged>='19/07/01' AND h_datelogged<='19/10/01' ) AND h_fk_team_name = 'Infrastructure'
  15. @David Hall thank you for the reply is there a setting for the update action (similar to the email routing settings?) or the lock action is the only option available?
  16. I remember there's a way to prevent the update of closed requests (both via email and update action), but i don't remember if has to be done via BPM (lock action) or it has to be done via a system setting. Can someone help me?
  17. it's true! thank you for the suggestion!!! LOL
  18. I don't see the setting available on our admin page guest.anonymous.portal.redirectServicePortalToEmployeePortal
  19. is there a way to customize colours on the My Dashboard view into the request list view in service manager?
  20. @Victor & @James Ainsworth sorry to bother you again but it seems like our 2 stage closure is not working properly, can you please attach a bpm sample so I can adjust mine according to your suggestions?
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