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Stuart Torres-Catmur

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Posts posted by Stuart Torres-Catmur

    Sharing library with team no working

    in Document Manager

    Posted

    @TrevorHarris

    I just saw a post by @samwoo that look like it might be the same or similar to the following issue I'm having.

    I just published a word document in Document Manager, added it to a library, shared the library with a team.  I made sure a worker in the team was set up with library user and docadmin roles.  She couldn't find the document. 

    However, when I shared the document (i.e. not via the library) with the same worker as an individual, she could find it but not download it. 

    So,

    1st issue - am I missing a step in making documents available for teams to view?  sharing on an individual basis isn't practical.  Or should this go into knowledge base? i.e. am I using the wrong tool?

    2nd issue - any idea why the worker got an error when trying to download the file?

    Simple List Updating

    in Service Manager

    Posted

    @Victor

    I'm not sure I quite understand what I need to do here.  We got the Simple Lists role working earlier this year after software updates so that Users could add/update/delete entries by amending it slightly - see this post:

    Now it's stopped working again, probably due to changes made in recent software releases. 

    In respect of your proposed solution, I wouldn't have a clue what to strip out/leave in from a copy of the Admin Role in order to make this work. 

    The existing role Simple Lists was working previously.  Surely it should be just a case of making the odd minor tweak here or there to get it working again.  The idea of this role was to give development staff the bare minimum permissions required for Simple Lists.  If I give them a stripped back Admin Role, I'd be concerned that I'm giving them too much rather than not enough.

    Any other suggestions? Or have a completely misunderstood your advice?

    Resend all failed emails in bulk

    in Collaboration

    Posted

    We've recently had some network/infrastructure issues that have caused a massive amount of sent messages to fail - the latest one started this morning. 

    Is there a way to attempt resending all failed messages, rather than going into each individual message?  We've got thousands of these now.

    Recurring mailbox connection issues due to incorrect credentials

    in System Administration

    Posted

    We are having a repetitive issue with one of our Outlook mailboxes dropping out of integration with Hornbill.  Each time, the error appears to be a password reset issue, but nobody is doing this and the account is set to Password does not expire.

    I've had to reset the passwords in both Active Directory and Hornbill several times over the last two weeks for <email address removed> to resolve this.

    Has anyone got any clues as to what the issue might be please?  This is not a newly set up mailbox.  We've been using it for a few months now.

     

    Admin Edit: Confidential or sensitive information removed (email address)

    Sharing Requests

    in Service Manager

    Posted

    Hi

    I saw a post from a couple of years ago that seems to cover this.  What we envisage is an option for the customer to share their request with another customer so they can ideally view it on the portal and receive notifications when it is updated.

    I'm often having to copy in various parties to keep them up-to-date with a particular request.  They are normally a group of basic users who are either experiencing the same issue.  This would be particularly handy where we've had several requests logged for the same issue, linked them and then just use one request to track progress to solution and keep everyone who reported the issue informed.

    It there anything in the pipeline?

     

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