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Stuart Torres-Catmur

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Posts posted by Stuart Torres-Catmur

    Pls check delete requests script for Clean Utility

    in System Administration

    Posted

    I want to delete all requests logged from January 2017 to January 2020 for a given set of services, regardless of status or type of request.  Using guidance from the Clean Utility WIKI page, I have compiled the attached script.  

    Please could you check if I have got the scripting correct for doing this? (i.e. sanity check

    The line I am unsure about is: KeepRequestsCancelBPTasks: false,

    Not sure what it does.  If not needed, can I remove this line without upsetting anything?

    conf.json.txt

    Email Templates list missing Last Updated data

    in System Administration

    Posted

    @James Ainsworth

    I grabbed the list of email templates on 17th March 2022 and the updated column shows dates for every template going back to March 2017 when we started with Hornbill.  Hornbill is now only showing updates made since 28th April 2022 (and these are updated dates, not created dates)

    So has this functionality has changed in that it only shows a date if the template has been modified since it's creation?  If so why is this please?

    This makes it harder to spot at a glance how old a template is.  We have over 1000 templates so being able to sort them for weeding purposes really helps.

    Can the functionality be reverted to what is was before please? i.e Last Updated Date rather than If Updated Date

     

     

    POP3 connect error, but mailbox working

    in System Administration

    Posted

    Odd one we found today while investigating something else.  Did a Mailbox Pop3 connection and it failed, yet business haven't reported any issues.  I reset the password and it connected fine.  Still thinking this odd, I checked other mailboxes - each one failed the POP3 connection test, yet I know they are working as we'd have a lot of noise if they weren't!  Went back to the initial mailbox I did a reset on and that also now shows failed, yet it is working (sending and receiving mail).

    This looks like a bug in Admin Tool.

    Intermittent issue with uploading files

    in Service Manager

    Posted

    We’ve recently had some reports of support staff intermittently unable to upload files into Hornbill tickets:

    When attaching a file to an Hornbill ticket email or attaching a file to a Hornbill ticket, the progress bar gets stuck and Hornbill becomes unresponsive.

    In some cases, this was resolved by clearing browser cache.  In other cases, this continues to be an intermittent problem and is only overcome by frequent page refreshing.  The issue persists on Chrome, Edge and Internet Explorer.  Other internet based applications are not affected and those reporting this had stable internet connectivity at the time.

    Any idea what could be causing this please?
     

    need routing rule to exclude email address(s)

    in Service Manager

    Posted

    We have set up a rule to ensure emails sent to the given mailbox only raise requests if received from our partners in LB redbridge.   All other incoming mail to that mailbox remains in the InBox and is triaged by the team concerned.  The rule below also excludes most generic emails addresses as these tend not to have the firstname.lastname format. 

    mailbox='psprocure' and fromAddress LIKE '%.%@redbridge.gov.uk%'

    However, there is one generic email address often used by Redbridge that does have a firstname.lastname format: Customer.CC@redbridge.gov.uk

    Is there an expression we can use in the rule to exclude this specific address please? We don't need to block the address, just don't want it to raise requests.

    two Service IDs

    in Service Manager

    Posted

    I have run a report from the Services Table to find out the IDs of our services and note that each service seems to have two IDs.  See examples below

    63    Change Request
    64    Change Request
    129    Digital Service Request
    130    Digital Service Request
    3    ICT Service Request
    4    ICT Service Request
    13    ICT Software & Equipment Request
    14    ICT Software & Equipment Request
    135    New Digital & ICT Project
    136    New Digital & ICT Project
    65    Test Digital team requests
    66    Test Digital team requests
    59    Test IT Service
    60    Test IT Service

    We want to start deleting requests older than a certain date by service type, putting the relevant IDs in the Clean Utility JSon script line RequestServices:[e.g. 1,2,3], then adding RequestLogDateTo:"2020-01-01 00:00:00" so it deletes all requests logged under those services up until 1st January 2020.

    Do I have to put both IDs in for each service or just the first one?

    The first one appears in the URL when the service is selected, e.g. 3 for ICT Service Request https://live.hornbill.com/walthamforest/catalog/service/com.hornbill.servicemanager/3/

    How do we move entire content of a mailbox folder into another mailbox folder?

    in Collaboration

    Posted

    We have recently made a change to routing rules so that emails linked to request updates are stored in a dedicated folder instead of being stored in the Deleted Items folder.  The idea is so that going forward, we can periodically empty the Deleted Items folder to keep storage down.

    Except...

    At the moment we still have all historic emails linked to requests stored in Deleted Items in amongst the genuine trash.

    To make this simple, we'd like to move all current Deleted Items into the dedicated folder for requests so that whatever subsequently gets put in Deleted items can be cleared down.

    Is there a procedure than can be run to move the entire content of each mailbox's Deleted Items into the dedicated folders we have set up for each mailbox?

    Selecting 500 emails at a time isn't practical as in one case there are 150,000 items.

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