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Hornbill Developer
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Mohamed last won the day on July 9 2020

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About Mohamed

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  1. Hi @Aaron Carter Just to let you know that our development team have the enhancement you're requesting in their current development cycle and will aim to introduce the feature in the near future. We'll keep you informed of its progress Regards Mohamed
  2. Hi @Paul Alexander@Martyn Houghton Just to let you know our developers have found and resolved this issue. Whilst it won't be in the upcoming build, please look forward to it being in the latter Hope that helps Regards Mohamed
  3. Hi @Paul Alexander Just to let you know our development team has resolved the issue. Unfortunately the fix won't be included in the upcoming build, it will however, be in the latter Hope that helps and hope you have a great weekend Regards Mohamed
  4. Hi @Paul Alexander Just to update you, our developers have now been able to replicate the issue. They're looking into resolving it as soon as Regards Mohamed
  5. Hi @Paul Alexander Our developers have tried to replicate the issue that you mentioned, however, we weren't able to. What we tried to do is the following: Set Attachments form to mandatory Press "Next" without adding an attachment - Cannot proceed, all good Upload an Attachment Press "Next" again, can proceed further now, without issues Our team also tried adding the Attachments form right at the end of the form too and it worked fine too Are you still able to replicate this issue, or have we missed any steps to replicate? Thanks, Regards M
  6. Hi @Tina.Lapere Not sure of what you mean by the query returning results of different types, since the data provider: "Search All Users" searches against Colleagues, Basic Users and Contacts, and this behaviour shouldn't differ. As @Jeremysaid using either: "Search Co-workers" searches only against Colleagues and Basic Users "Search Colleagues" only searches against "Colleagues" "Search Basic Users" only searches against "Basic Users" Are you using the Progressive Capture within the same environment i.e. The User-App compared to the Employee Portal or Service / Cus
  7. Hi @LouiseT Thanks for your message, our development team have looked into this matter and have found the issue. They're looking to resolve it as soon as possible We'll let you know when the fix is available Regards Mohamed
  8. Hi @Tina.Lapere This is really odd since we haven't been able to replicate the issue on our end. We're still trying to look into the issue and see what it could be Will keep you updated with what we find
  9. Hi @Tina.Lapere Our developers have tried to test this, but couldn't replicate the issue unfortunately, is the error always occurring for you? Just wondering if there are any unique replications steps or anything? Regards Mohamed
  10. Hi @Adrian Simpkins Our developers have been trying to replicate and resolve the issue mentioned, however, we have been unable to replicate it. Whenever we try to set up the scenario as mentioned, it works fine i.e. the asset form doesn't allow for us to progress further if the form is mandatory Have we missed something in our testing? Are there are any further steps / changes required to replicate the issue Regards Mohamed
  11. Hi @Foley Coker A new data entity option has been added which will return only Colleagues and not Basic Users It should be in the next build of Service Manager. Hope that helps Regards Mohamed
  12. @Paul Alexander thanks for your reply, that information is interesting We'll definitely continue try and investigate the issue further and see what we find Regards Mohamed
  13. Hi @Jack_Podmore No worries, always happy to help Yes of course, the ability via the description field is beneficial, however, as mentioned it's a feature that the Collaboration Core will be looking into Regards Mohamed
  14. Hey @Paul Alexander Apologies for the delay on this, our developers have still be trying to replicate and understand the issue but with no luck, but we are still currently looking into it Is there any further, potential replication steps that may help at all? i.e. You create a Asset of a certain type and / or class, do action x, then b etc. Thanks, Regards Mohamed
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