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Hornbill Developer
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Mohamed last won the day on January 31 2017

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About Mohamed

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  1. That's great to hear and as always, happy to help!
  2. Hi @Paul Alexander, @Martyn Houghton and all Pleased to let you know the latest build (1736) has just gone out which should resolve the issue, please update Service Manager to the latest build Hope that helps Regards Mohamed
  3. What's Fixed: PM00158137 - When in Self Service, attachments were not successfully uploaded via the Attachments form in Progressive Capture. Improved redirects to My Services when 'guest.anonymous.portal.redirectServicePortalToEmployeePortal' Portal setting is enabled.
  4. Hi @Paul Alexander Our developers have found the issue and looking to resolve it. The attachments form works fine on the normal client however the issue is in the portals Mohamed
  5. @Paul Alexander just to let you know that the latest patch, build 1694 has gone live, which includes the fixes available for custom fields 31 - 40
  6. Hi @Alisha Thanks for your message, this issue has now be addressed with the latest patch build - 1694, which has just gone live Please update and it should resolve the issue Hope that helps Kind Regards Mohamed
  7. What's Fixed PM00157572 - Catalogs in the Service Request Configuration view were being returned in alphabetical order as opposed to custom configuration order PM00157630 - Request actions are incorrectly disabled when request is on hold Custom fields 31-40 were not being passed correctly to Custom Button action
  8. So just letting you know, the asset details filtering / configuration was designed to only be applicable to the standard User App Pro Capture. Therefore the Portals won't have the same functionality
  9. Hi @Paul Alexander I just wanted to confirm, in this particular scenario, are you using the Asset Details Progressive Capture form in the Portals?
  10. Hi @Alisha With the way the Knowledge Centre works, is that the search term used looks against requests with the same or similar keywords in their summary and description. If you wish to filter your results down by category just ensure that you have the Request Category form as part of your progressive capture set up and it will filter the request results down by that selected category and requests which match you search query Hope that helps :)
  11. Hi @Aaron Summers Just to let you know that our developers have identified the issue and resolved it. Expect it to be available in the next major build :) Regards Mohamed
  12. @P. Nordqvist With regards to the new Assets Summary feature, what it allows for is to set which fields to be visible in the Assets Details form on the right as a quick view of key information, without the need of collapsing various accordions to access the information about the Asset, this can all be configured in the Asset Type details area. For example if you have an Asset which is of the Asset Type "Server" you simply: Go to the Server Asset Type details page Collapse the accordion with the relevant data you wish to have visible against said Asset of that Asset Type e.g. If I wanted the Name, Description and State of information visible, I would collapse General Information and select the checkboxes under the summary column and save the form From there if you go to an Asset of the "Server" Asset Type you should see the following Asset Summary information box on the right If you hover on a particular row, you will given the ability to inline edit the information without having to edit the whole form and collapse various accordions etc. After updating the information you can confirm or cancel your changes More information can be found on our wiki here Hope this helps Regards Mohamed
  13. @SJEaton @samwoo, thanks for that Just to let you know that the required functionality is already present in the My Services area With regards to having this feature in the Portals, I'll raise this with the team and see if we can progress it soon Regards Mohamed
  14. Hi @SJEaton Just to confirm is this in the Portals or the new My Services area?
  15. Hi @Giuseppe Iannacone Just to let you know that the issue has been found and resolved by our development team. Expect the the fix to be part of the next build Regards Mohamed
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