[Pop-ups not disappearing in Service Manager Request View]

Hi @Berto2002,

Can you provide more details if the issue still exists? We can't replicate from our side.

Does it happen only in the request view or in all views? 

Thanks,

Daniel.

[Remove top navigation bar]

Hi @Alisha,

The disappearing navigation at the top is a defect and will be fixed.

We can't remove the navigation as it has very basic functionality that every user in the system must have.

Thank you for reporting this,

Daniel.

[Compatibility with software for people with visual impairment]

Hi @AlexOnTheHill,

Can you please explain:
 

On 11/11/2021 at 11:16 AM, AlexOnTheHill said:

a user who cannot use either JAWs or NVDA screen reader applications with Hornbill

Why can't he use these screen readers?

Thanks?

[Hornbill Logo]

Hi @Martyn Houghton, I think @will.goodwas referring to  the Login Page.

In the login page you can change the image at the left in Hornbill Administration, but not the "Log in to  Hornbill". 

Regards

[Page Name]

Hi @Alisha,

There is no setting but we have it in our list to remove it for all as is wrong to show it. Is just for a second up until the data is loaded.

Regards,

Daniel.

[Page Name]

Hi @will.good,

There is no such option to add variables to the title.

Regards,

Daniel.

[Increase character limit of Short Description]

Hi @Alisha,

The Short Description is "short" for a reason. Increasing the size will potentially break the layout of the page. That's why we put a limit of 500 characters. Even 500 is too much as it looks very bad depending the size of your screen.

Sorry, but it has to remain the way it is.

Regards,

Daniel.

[Predictive help in summary field]

Hi @nasimg,

I'm not sure yet which option is the best (or both). I'll let you know when we do it and when it will be live.

Daniel.

[My Requests Widget Button Font - Button Font]

Hello @Chris Rabbatts,

Can you please confirm that the colour of this widget was changed within the Employee Portal designer and not as part of the global style (in the Administration) ?
If that's the case, I have found an issue and will be fixed as part of the next Core-UI build.

To clarify, you can't change the Buttons colours. The style is taken from some other information like background colour and links colour.

Regards,

Daniel.

[Predictive help in summary field]

Hi @nasimg,

I've added to our list that small change. I don't think is too complicated to implement so it will be done in a relatively short time.

Regards,

Daniel.

[Service for IT]

Hi @nasimg,

That is part of the breadcrumbs. It links to the domain the service belongs to and is not possible to disable this.

Regards,

Daniel.

[Employee Portal - Suggestions for improvement]

Hi @Paul Alexander,

OK, now I see. That's in the "Raise new request" view. The domain should be selected in that case. I'll add it to our list to look at.

Thanks,

Daniel

[Employee Portal - Suggestions for improvement]

Hi @Paul Alexander,

True, but it will still show the domain as selected indicating that the page you are in belongs to that domain.

Regards,

Daniel.

[CI Description - can we switch it on/off or change how it looks?]

Hi @Paul Alexander,

It was introduced in our last build (1514) a month ago. The reason was because we were not showing the description before because if it was too long it was showing it all and that looked very bad. Now we show a "more..." option. 

There is no option to customize or to hide the description unless you remove it from the actual service request itself.

Remember this is the same description shown in the list of service requests in the service view. In that other view (Service) the description would be cropped if there isn't enough space as here but shown in a tooltip when hovering over it.

Regards,

Daniel.

) on the 

[Advanced analytics widgets]

Hi @Alisha,

Thank you for your suggestion. At the moment is not possible to display data from Hornbill Administration. Also is not possible to display Hornbill inside a frame. That will be a security violation - sowing the error you see in the external frame.

I've added to our list of things to review and your suggestion will be discussed.

Kind regards,

Daniel. 

[Employee Portal - Services Widget]

@Andy Gilbert,

There are various factors. How many columns the widget is using (1,2,3 or 4). If you are displaying it as tiles, then you will see less in the list.

Regards,

Daniel.

[Employee Portal - Services Widget]

Hi @Andy Gilbert,

Thank you for your feedback. The text colour and border should be using the ones defined by you. I'll add it to our list.

Regarding your third point, at the moment the items are calculated based on the available space. That's why is sometimes 8 and some other times more or less. 

Based on how it works now is not possible to implement that, but we do have plans to change the way the layout works and once that is done, we should be able to allow setting a max. number of items per page. That can take some time to be implemented.

Regards,

Daniel.

[Collapsible Wikitext]

Hi @Alisha,

The problem having such functionality is that widgets are supposed to be quite simple and minimalistic. Expanding or adding more data to the current widget will result in either increasing the size of the widget or adding ugly scrollbars and that can break the layout of the entire page.

Regards,

Daniel.

 

[Moving from Service Portal to Employee portal]

Hi @HGrigsby,

That is a static string, so it would be changed using the typical translation using the translation mode. 

If you have translation rights you should be able to "Start the translation mode" from the user menu (top right)

 

and then right click on the desired string you want to translate (Documents)

 

Hope this helps.

Regards,

Daniel.

 

[Collapsible Wikitext]

Hi @Alisha,

I'm not sure it will be added. The idea if WiKi in our system is to allow basic text formatting such as bold, italic and links.
To give me some idea, in what area do you want to use this feature?

Regards,

Daniel.

[Collapsible Wikitext]

Hi @Alisha,

I see it can be quite convenient in several cases. The problem we have is that our WiKi doesn't support container elements such as tables or divs. Therefore we can't specify what to collapse as in WiKiMedia elements.

Regards,

Daniel

[Line Breaks missing from Catalog Item description]

Hi @Sam P,

This is intentional. The description displayed in the list of the Catalog Item is a minimized short description. The fully formatted description is displayed when you click on the item itself. The reason for that is because the description can include WiKi text and that can include many line breaks, big and small fonts and images. All that is converted to text to allow showing the most in such small space in the list (only two lines).

Hope it makes sense,

Regards,

Daniel.

[Is there a way to remove categories on the search bar]

Hi @Smurfy,

Is not possible right now, but I don't see a reason not to add it. I'll add it to our todo list. Hopefully is not too complicated.

I'll keep you updated.

Thanks,

Daniel.

[Use of Hyperlinks in the description field in a Bulletin on the Employee Portal]

Hi @Adam Toms,

You can include in the bulletin's description WiKi mark-up ( https://wiki.hornbill.com/index.php?title=Wiki_Markup )

So you can add links to whatever places you want.

Hope this helps.

Regards,

Daniel.

[Document Libraries - Additional Filter options]

Hi @Martyn Houghton,

We'll review this and let you know.

Cheers,

Daniel.