[Redirect to request after login]

Hello @Art at BU,

In my opinion it should redirect with the query parameters ( ?faq=999 ) after the login. Let me check it with the team and we'll get back to you.

Regards,

Daniel

[High Contrast has gone funny (since an update?)]

Hi @Smurfy,

We've just made a hot fix to hornbill. Just refresh your browser and it should work.

I can see there are still areas to improve in the High Contrast Skin. We are working on a complete new design and it should be much better once we release this...

A bit more patience

Thank you,

Daniel

[High Contrast has gone funny (since an update?)]

Hi @Smurfy,

I can see there is an issue. We'll investigate now the issue and let you know.

Regards,

Daniel

[Unable to select date picker in Schedule tab in reports]

Hi @Adrian Simpkins,

Wanted to confirm that the patch has been pushed successfully. 

Regards,

Daniel

[Unable to select date picker in Schedule tab in reports]

Hi @Adrian Simpkins,

We found the issue and we are now working on a solution.

Until this is fixed, you can still type the date and time in the text input.

Regards,

Daniel.

[Dark Mode - Request Email action]

Hi @Martyn Houghton,

We'll look at this.

Regards,

Daniel

[Sometimes the portal presents the Service page when we have a tailored page]

Hi @SJEaton,

As I've mentioned to Adrian, if you access directly to the service request page (the form) from an external link, then there is nowhere back to go within Hornbill itself, in that case we take you back to the only place we have knowledge of which is the service related to that form. 

I hope this makes sense. 

Kind regards,

Daniel.

 

 

 

[Sometimes the portal presents the Service page when we have a tailored page]

Hi @SJEaton,

I'm not sure I understand. The link you highlighted (New Joiner Service) should take you to that service, is it not?

Regards,

Daniel.

[Dark Mode Text Features]

Hello,

The issue is now fixed in our latest build.

Regards,

Daniel 

[Issues with date selector in Safari]

Hi @Jeremy,

The latest build of Core-UI has a fix for the Safari problem.

Regards,

Daniel

[Sometimes the portal presents the Service page when we have a tailored page]

Hello @Adrian Simpkins,

In general the cancel button will go to the previous page, so if you came from the page with the link it will go there. There is one scenario when it won't go there and that is when you are not coming from a Hornbill page, in that case it will go to the Service page related to that Service Request.

For example; if you are in your own website and you have a link to raise a request, or you paste the address of raising a request, so there is no where to go back, then it will go to the service itself.

Hope this makes sense.

Regards,

Daniel

[Dark Mode Text Features]

@Martyn Houghton this issue will be fixed in our next Core-UI build.

Cheers,

Daniel

[Employee Portal - does not honour Dark Mode]

@Martyn Houghton, OK. I understand now.

That can take some time to implement. Is not as easy as it sounds. Will add it to our list but can't commit on a time.

Cheers,

Daniel

[Employee Portal - does not honour Dark Mode]

@Martyn Houghton what you mean is that like High Contrast, ignore your customisations in Dark Mode based on some customisation flag?

[Employee Portal - does not honour Dark Mode]

Hello @Martyn Houghton,

This is by design. The employee portal is defined by the customer (you) so the colours need to be maintained no matter if is Light or Dark skin. 
In High Contrast is different. For accessibility reasons none of the customisations related to colours are used, this is to maintain the support for people with difficulties to see colours.

Hope this makes sense.

Regards,

Daniel.

[Dark Mode Text Features]

Hi @Fizza,

We've seen this. Will be fixed.

Thank you,

Daniel

[Some Graphical issues this morning]

The border issue is now fixed. You just need to refresh your browser (F5)

[Some Graphical issues this morning]

Hi all,

We found the issue with the border and will be fixed shortly.

Regards,

Daniel

[Filter Organisations by No Active Contacts]

Hello @Paul Chambers,

It took some time to answer because I needed to discuss this requirements with the team. 

First, at the moment there is no such option. There also is no option to display the number of contacts in an organisation. So there is no option to filter such thing.

We are planning an improved organisations view including an improved filtering.

This can take some time to be implemented. Probably it won't be in our next 90 day scope but it is in the list and we'll let you know when we have an update.

Regards,

Daniel

[Some Graphical issues this morning]

Hello all, we've identified the issue and it happens when there is no colour set in the Employee Portal.

We are going to fix this issue soon with a patch.

Regards,

Daniel

[Some Graphical issues this morning]

Hi @Sam P,

We'll have a look right now at these issues. 

Will keep you updated.

Regards,

Daniel

[Between Date picker - How to hide help info showing in IC]

Hi @Stefania Tarantino,

The help is aimed for all users. It gives hint information about how to use the date. Nothing to do with administrator. 

There is no option to remove this.

Thanks,

Daniel.

[Copying Pages on the Employee Portal]

Hi All, I can see that this is an important thing for many. The feature request in now in our list and we'll look when it can be implemented. It won't be very fast, but it will be in our 90 days window. 

Thank you for your patience but we are a step closer

Daniel.

[Employee portal URL changes?]

Hello @chriscorcoran,

Can you please clarify what do you mean with "I go to ours now and it  takes me to the service manager console"? What is the "service manager console"?

Perhaps you can send the URL that you use and where it goes?

Regards,

Daniel.

[Dynamic field of {{user.firstName}} not working on mobile app]

@Berto2002 the issue has been fixed and will be pushed to Live in our next build. Probably in the beginning of next week.

Regards,

Daniel