SJEaton

Hi, thought I'd better raise this in case there's a glitch somewhere. I'm working on a new page design and did a lot of work on it last week. This morning when I went to access it via Paqe Manager, then clicking 'Design Widgets' it presented me with the old version pre all the changes I had made. After the initial moment of horror! lol, I found that my new draft design was accessible if I exited design mode and clicked the Design Mode (cog) icon instead. Is this normal that you can't access a new page design via page manager? Sam

Thanks James

Thanks

Hi Is there a way of rectifying when this error code is received on a request or will it have to be raised again? Thanks

Anyone know the answer to this?

Hi All We are looking to review our email templates with a view to having slightly different designs for our different services, and also for email types (e.g. general notifications, request receipt, information requests, request resolution/closure confirmation, feedback etc). I was therefore looking for some inspiration and wondered if anyone did anything similar with their templates and was willing to share some examples (obviously omitting any personal info etc) so we can nick some good ideas?? Thanks in advance Sam

Hi James, and I assume there's no estimated timelines? Sam

Hi James We would really like to be able to copy pages / widgets when designing our portal pages too. Is there any update on this? Thanks Sam

Thanks Steve, yes I was thinking along those lines, but just want it to stand out on the portal so it doesn't look like a usual request item

Hi As well as capturing feedback at requests closure, we want to capture feedback from our employees on their user experience of the employee portal in general and any suggestions for improvement they may have. Is there a way of having a simple 'give us your feedback' widget on the portal to capture such feedback so that it stands on it's own, away from the other catalog items? Has anyone done anything similar? Thanks, Sam

Hi! Just jumping on this feed as here at MSE we also looking for a way of managing/storing images in Hornbill and using in email templates, rather than having to store images on an externally facing webpage. Has there been any progress in development on this? Thanks Sam

Hi I know you can update, resolve and escalate multiple request via request actions but is there a way to put multiple requests on hold with the same reason?

+1

Fabulous! thanks @Steven Boardman

Hi So I've enabled experimental.feature.bpm.allowcustomtaskfields and created a few task capture fields as attached, making them custom fields K & R. I then use variables in later human tasks to pull in these custom fields but the entries aren't coming through. What am I doing wrong? Sam

Thanks @Bob Dickinson

Hi @Steven Boardman Yes INSIGHTS19 was great! Yay! This has worked. I had used the Search CoWorkers user picker so I was doing something right but thought just the custom field would've sufficed. Looking up the progressive capture capture and overwriting with the Raw data worked a treat, thank you! Phew, I've been trying to get something like this working for months so this is so good Sam

Hi @James Ainsworth or @Steven Boardman Ok so I have now used the dynamic drop down to capture a user, and I then want this user to be the authoriser for a task. I thought it would be as simple as making the dynamic drop down field a customer field and then entering it in as the authoriser as a variable in the authorisation node as attached but this is throwing up an error. Can you assist? Sam

please ignore

Hi @Bob Dickinson That's great, thanks for confirming! Sam

Hi A very quick and probably basic question but I want to get it right! lol I want to assign a collaboration license to all our managers so that they can be authorisers in the system. They won't be required to do anything else but view and authorise service requests. Do I just assign them with the Collaboration Role or are there other roles that they will need? Thanks Sam

I'd love to have this too! Any chance of it being something for future development? Sam

Thanks @James Ainsworth

Thanks

Hi I'm trying to add some additional columns to a report I've created but can't seen to rename the columns as I used to be able to. Is this not a function now? I've quite a few custom fields in the report in question that I have selected as columns in the Selected Reports Columns previously but I have added in 4 more today and can't rename them. I used to be able to double click and rename? Sam