SJEaton

Hi @Victor, I do have an example of a no-reply that wasn't picked up.. How do you want me to send this to you?? Its currently sitting in the environmentalhealth@mailbox, it came in 21/01/2019 at 15:57 - titled WF Housing Estate Booking Received (REQ103183799-1). I can't promise it will stay there too long as this is an active mailbox and someone might get rid of it. Sam

Hi @James Ainsworth I'm assuming still no progress with this? We have yet another process requirement now that would benefit from this functionality Best Wishes Sam

Hi I have set up what I thought was a very simple email routing rule requirement on our environmentalhealth@ mailbox whereby emails received from a noreply@ email address are moved into a folder called NO REPLY. This wasn't working and on investigation we found that when these emails come in the address is displayed as From: Waltham Forest Council <noreply@walthamforest.gov.uk> so I also set up a routing rule to move any emails received from Waltham Forest Council thinking this might be the issue (so I now have 2 routing rules see attached). Unfortunately this morning, another email was received in the mailbox from Waltham Forest Council <noreply@walthamforest.gov.uk> and the routing rule still didn't work so I'm baffled now. It's probably something really silly but I'd appreciated some assistance to get this working, thanks Sam

Hi @James Ainsworth, it may work although there may be instances where not all the teams supporting the service would want to be included as only certain teams support certain catalog items. Sam

Hi I know you can assign requests via Round Robin to Request Owners but I was wondering if you can assign requests via Round Robin to a number of Teams? We have a number of Business Support Teams and are looking to see if we can dish the work out (requests received) to these teams equally and automatically using the Round Robin approach? Sam

Hi @James Ainsworth, yes this is being covered by a support request Sam

Hi @Deen Are you still trying to sort the API key for this or do you have what you need to determine root cause of this issue? Sam

Ok thanks @Deen

Thanks @Martyn Houghton, that's helpful Sam

Hi I know you can set up routing rules on a mailbox to raise auto-requests for new emails received, but can you set a rule that only raises an auto-request if its a brand new email i.e. not an emails that is generated from an exisiting request? Sam

Hi @James Ainsworth, any more thoughts on this issue please? Sam

This was the log....

Hi @James Ainsworth, I've recreated the PC which didn't make any difference. The BPM is published and this is the first stage, and first 2 nodes. We have this configuration in many of our processes. This one was working correctly a few weeks ago when I tested it and nothing has been changed on it since. If something was struggling in the BPM at least it would still raise a request and then error right? But it does nothing, and if I then click cancel it says "are you sure you want to leave this page without logging a request"

Hi @James Ainsworth, did anything jump out at you?

Ok, I did another test at 8:21 and this is the log....

Hi @James Ainsworth, it just sits at that page with no errors. Where do I find the logs? Sam

Hi I have a test ProCap called 'TEST Mosaic Training Request v2.0' published under TEST HR Service. When I click finish its not raising a request. It has been doing so in the past as I have done a lot of testing on it but yesterday it wasn't, nor this morning. I have tested other ProCaps in this service and in other services and they all raise requests fine. The BPM linked to it is 'TESTHRA Mosaic Training v2.0' Any ideas what could be causing this issue? Sam

Hi @Steven Boardman Thanks I'll try that. The scenario is that we have requests come in from a new starter and then what we want to do is change the customer to the Recruiting Manager and then send them an authorisation to review and approve what the new starter has sent. The aim is that we will be giving all managers collaboration licenses to be approvers so this should work ok in principal. We have a way to go with developing this yet but I'm configuring the workflows in preparation. Sam

Hi @Steven Boardman, just another query in the interim... I fyou wanted to get the customer to approve something do you just select customer in the authorisation node variable picker as attached? Sam

Hi @Steven Boardman, sound good! Sam

Hi @Steven Boardman, yes that would be a great improvement if it can be done, thanks Sam

Hi @Steven Boardman, sadly your suggestions won't work as the list of HoS is too long. Is there not a way of getting the customer to search/pick from a list of all customers/coworkers in Hornbill from the PC? I've tried a few options for this that looked promising, using the Customer and Coworker search nodes but nothing seems to happen so I'm assuming these don't do as they suggest?? I know this can be done where the Request Owner selects the authoriser but I'm trying to make it as automated as possible to avoid another task for the Request Owner to do. Sam

Ok I'll see if this works, thanks

Hi @Victor How do I configure a drop down bx in a human task?

Thanks @Victor!