m.vandun

+1

@Ehsan Yes, when viewing the email it does show the correct email. Only in the timeline we see the HTML content. We have this on every sent email.

We have our templates setup with HTML format. We are noticing that the HTML code is updated in the timeline which makes for very long updates.

Hi @David Hall, Just tried a re-index New. This did not have any effect. Will try a re-index All but will have to do this outside office hours. Will try to do this tonight. Regards,

Hi, When linking assets to a request from an asset we are unable to link these. The request is also not properly shown. When clicking on link we get the following error. The other way around works normally (from a request). Regards, Mark

@nasimg This does work. I had a few duplicate named contacts that were preventing this. Victor is going to check if this can be fixed in a different way.

@Victor Thanks!

Correction, this does not seem to work. After adding 152 contacts manually and trying to add the connections to the BCC nothing happens. Please help as I just wasted about an hour of work.

This seems to work, what would be a helpfull addition when you can automatically (or with a push of a button) add the linked connections to the problem ticket.

Hi, Unfortunately we had a major incident this morning, as a result we now have 162 customers that are linked to a PM-ticket. We want to send everyone a mail that the problem is solved but it is still under investigation. When we receive the RFO we want to update all of these customers with the update. Is there an easy way to do this? We can bulk close these and update the resolve on all linked, but then we cannot bulk update when we have the RFO. Also we can also only update, when all tasks are closed (I set this as mandatory before able to close). Updating is not an option as our customers are not using the portal. Kind regards, Mark

@Victor Thanks

Since the update to build 1248 we are unable to select who can see the post, now it is public. In updates the option is gone and in the email, you can see the option but it is greyed out and set to public. This is a huge pain as we now are unable to post internal comments. Please advise. Regards, Mark

@Victor The expiry is not working. Will test this further. Possibly I have an error in the config.

@Victor Has this been resolved?

Seems to be working again. Thanks.

it's working again. Thanks for the quick fix.

ok, thanks.

Hi, When adding a new user to an organisation we get the following error. Kind regards,

@Victor This morning and this afternoon, we had the message that they do not have the option to create a new request (the tab is not there). There are multiple BPM's shared to the portal for the services these customers are subscribed to.

We are also having this issue. This was still there at 14:14 CET.

Thanks, this is a great addition!

No For me, yes but I have a colleague that sees tasks of other where he is not in the same team. Yes for me, but I have a colleague that sees tasks of others where he is not set as the manager.

Hi, Does anybody know why I'm seeing activities of others? Kind regards, Mark

Unfortunately a checklist would not do as it is not mandatory and you cannot note the findings. Perhaps something like a questionaire?

+1