Martyn Houghton
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Enhancement Requests
Posts posted by Martyn Houghton
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You can use the Hornbill Clean Utility as detailed in the wiki. Just make sure you run in dry run mode to check what its going to delete first as there is no way back.
https://wiki.hornbill.com/index.php?title=Hornbill_Clean_Utility
Cheers
Martyn
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Any update on this and making the custom fields facilities consistent?
Cheers
Martyn
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@James Ainsworth @lee mcdermott
You could look to have a configurable settings that allows the Asset section which is displayed currently when you link an asset to the request, to be displayed when there are no assets linked (yet) but there are Assets used by the coworker/external contact so that you can expand and this section and link from there?
Cheers
Martyn
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@James Ainsworth @Harry Hornbill
This was confirmed as Known Issue in November under reference KE00174615.
Is there an update on when this will be fixed as Known Issue and Problems are not shown in the Roadmap Library?
Cheers
Martyn
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You should be able to configure this in the Data Import Configuration inside the Platform section of the admin tool.
Cheers
Martyn
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Thanks for confirming, as we thought we where going a bit round the bend.
If you can let us know the Problem reference when you have it and any idea of a timescale?Cheers
Martyn
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The sting counter starts from zero, so if you want the string from the second character you need to enter 1 as the start position.
With anything like this I tend to add in a debug timeline node to output the result value/string created to make sure it is doing what you expect it to do.
Cheers
Martyn
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We use the Hornbill API Scheduler to raise reoccurring requests as per @Steve Giller suggestion.
Its quite basic but works, plus its free.
Cheers
Martyn
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Any update on this please?
Why has visibility of the timeline not been included in the View option?
We do not want to give access to connection to update the timeline, but they need to be able to view the timeline to see the details of request. Having view access just to the initial sections of the request seems somewhat pointless without view access to the timeline.Cheers
Martyn
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5 minutes ago, Keith Stevenson said:
We have pushed a change. Can anyone confirm the issue is now working as expected.
We appear to be back working.
Cheeers
Martyn
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No response on fresh login page in incognito window so does not appear to be a browser issue.
Cheers
Martyn
Cheer
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Same here
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Switching over the Direct Outbound will require a DNS entry to be made (if not already in place) and this then has a delay in propagation (up to 24-248hrs) to ensure the email is not then rejected by recipients email servers.
Therefore if there is anything Hornbill are able to do to alleviate the issue with the SMTP outbound issue with Office365 that would be a great help.
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We too are affected by this issue as well.
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We use the Substring option. Leaving the To entry empty returns the remainder of the string.
Cheers
Martyn
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You could look to add a different prefix character to the Value column and then in the BPM use the String Utilities node to trim the first character off the Value column giving you the unaltered email address to then us in the Authorisation BPM node.
Cheers
Martyn
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Is it the setting in the Customer Portal 'Can Cancel' the one you where thinking about or are your customer internal ones using the Employee portal?
Cheers
Martyn
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In our implementation we are updating the contact rather than co-worker as we are external focused service desk.
Looking at the node inputs depending on what value you are getting from the Intelligent Capture you may need to use the earlier 'Co-worker' option if it contains the user name rather the userid.
I would be tempted to add a diagnostic update timeline entry node after the above node to insert the outcome string to help determine if the node is working as expected.
Cheers
Martyn
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You could use a custom field to temporally store the customer(user) details from the Intelligent Capture form and then the BPM is spawned us the Request > Update Request > Customer node to change the customer on the request using the custom field as the source variable.
Cheers
Martyn
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Looks the Response timer is still running and the node in your BPM to Mark/Stop the Response timer is missing or has been bypass by the route for the BPM. I would tempted to walk through the your BPM to see where the node is to Mark/Stop the Response timer is do all the different branches in your workflow go through it.
Cheers
Martyn
Time Recording dialog in Service Manager Requests not attaching to action
in Service Manager
Posted
@James Ainsworth
Service Manager 2809 has been applied to our instance but the issue perisists.
Was this supposed to be fixed in this build?
Cheers
Martyn