Isaac Ojo

Hi there, has anyone encountered this issue where response time to ticket deviates from resolution time? I have included a screenshot. Would appreciate thoughts Thank you

Hi there, I hope someone can provide an answer for this query. I have created a group of FAQs that are currently not being viewed enough. I would like to know if there is a way to connect these FAQs to my ticket replies. To drive traffic there but also make use of the visual guides that I have created. Under Solutions there are connected FAQs but would like to explore more options Thank you

Awesome, thank you. I just applied it and it works well

Hi there, My query in context. I want to add a service we provide onto my favorite. Is there a way of doing this?