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Martyn Houghton

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Posts posted by Martyn Houghton

    Update Request > Closure Category - Variable

    in Supplier Manager

    Posted

    I am slightly confused by the Update Request > Closure Category parameter documentation. You seem to be able to use a variable both under the 'Category' field and the 'Category (From Variable)'  fields. The documentation seems to state you use the Key/hid column of the hsysprofile table for both options.

    Can you confirm the documentation is correct or whether the intention of one of the variable options was to allow the setting of the Closure Category by passing the textual code for the profile?

    Cheers

    Martyn

     

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    User Admin - Copy Roles

    in System Administration

    Posted

    Can we request an enhancement to the new 'Roles' tab under Admin > Users, to be able to copy roles from another user. This would make it a lot easier to manage new joiners.

    This could also possible automatically suggest the users to potentially used based on the User's manager or other users who share the same manager (peers).

    Cheers

    Martyn

     

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    • Like 1

    Mail Importer Log Warning for OAuth KeySafe - Unable to load KeyDafe types file - Unexpected content type returned

    in System Administration

    Posted

    We have noticed a warning in our Mail Importer Log against all our mail connections configured with the Microsoft365MailConnector Keysafe. On each connection attempt the warning "Unable to load KeySafe types file: http://config.hornbill.co/hornbill/keysafe/key_types.xml. Error: Unexpected content type returned from server: text/html; charset=iso-8859-1" is showing but email connection does still seem to be working.

    image.thumb.png.5bba0fad4a76e130d743ec47ead2c5e8.png

    Can you please advise?

    Cheers

    Martyn

    Human Task Outcome Fields using Simple List populating with Default Display and not Value - need the ability to control whether Value (Raw) or Display stored in the field

    in Service Manager

    Posted

    Since @samwoo post back in December 2021, the behaviour of the use of Outcome Fields with simple list seem to have changed from inserting the 'Value' column to that of the 'Default Display' column. 

    Can we request an enhancement request to have this configurable on the Human Task Outcome Field configuration to control whether the 'Value' or the 'Default Display' values are inserted in the variable when selecting from a simple list. This will allow use control at the variable level how we want it to be populated.

    In our example of the moment we are want to use a simple list to allow the analyst to set the Resolution Category, for which we need to pass into the node a numeric value, so would want the 'Value' column from the simple list, not the human readable 'Display Value' (example below). However at the moment you get the latter textual value which you cannot use with the BPM node.

    Cheers

    Martyn

     

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    • Like 1

    Issue with passing ISO 8601 duration value into Place On Hold - Hold Period

    in Business Process Automation

    Posted

    Linked to my earlier post about duration period when entering them manually (links at the bottom of the post), the same issue occurs if you simply insert a duration value of 'P2M', the node works but only puts the request on hold for 2 mins not 2 months. This is expected as the M is used for both minutes and months.

    However you try to use more detailed duration string the node will error, for example 'P0Y2M0W0DT0H0M', 'P0Y2M0W0DT0H0M0S'.

    Note - In the example below I have removed the numeric variable from the human task which is setting the number of months to rule that out for the moment.

    image.png.847e58b0faebcd5f936aa9779e1d0311.png

    Change the Hold Period to manual and entering the same value in works, so it appears to be something in the format I am using to specify the duration or the translation of the format into what Service Manager expects.

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    @Ehsanam I using the correct format for specifying the duration?

    Cheers

    Martyn

    https://www.digi.com/resources/documentation/digidocs/90001437-13/reference/r_iso_8601_duration_format.htm

     

     

    Update Request > Place on Hold - On Hold Period not applying correct duration - asked for 6 months got 6 minutes

    in Business Process Automation

    Posted

    There seems to be an issue with Update Request > Place on Hold node. When specifying a value in the 'On Hold Period', in this case 6 in the month field, it actually puts the request on hold for 6 minutes!

    1st screenshot is from the BPM and the second is from a request which has passed through the node. Not sure if this is relevant but this is on a Known Error request type.

    Cheers

    Martyn

     

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    Reporting on - Requests->Sub-status Id & Requests->Sub-status Text

    in Service Manager

    Posted

    @Mark (ESC)

    Is your initial reply just a acknowledgement or asking them for more information?

    We put the request on hold if we are waiting them to provide more information to allow the request to be progressed, so the SLA Timer is paused. Therefore it will stay on hold until them reply on their return.

    To track the occurrences of out of office you could either manually record something under the 'Logging Category' or use a custom field on the service set with a Check Box simple list.

    Cheers

    Martyn

     

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