Estie

Hi I have a human task with a mandatory checklist in my BPM. The timeline entry in the request does not show the completed checklist tasks. Is this possible? Also the task seems to be set to visibility 'Customer' by default. I cannot see any settings to change this. Are there any? The tasks being used here are for internal staff and not for customers to see. Thanks

Plus one for us too. Moving a new field in a form is very time consuming and I often end up moving another field incorrectly which is annoying if the form is complex. Alternatively could we have the ability to add/insert a field into anywhere in the form field list instead of it appearing at the bottom and then having to move it? This would be much more efficient and cause a lot less errors. Thanks

Hi We have a user who is using Linux OS and is having the following issues when trying to look at mentions as below. In both "preview new UI" and non-preview mode Steps to reproduce: Get a mention / notification Click notification bell Click the mention Browser tries to load post, but repeatedly refreshes page and shows blank post (screen flickers repeatedly very quickly) Or just immediately goes to a blank post Tested on Linux Firefox Flatpak 123.0.1 64bit Windows Firefox 115.8.0esr 64bit ( I have pointed out that this is not the latest version however updates are centrally controlled in our workplace). NixOS and using the NON-Flatpak version of firefox, which is the very latest version available 123.0 (64-bit) Is this possibly a bug? Do you support these Linux OS's/browsers? Any help or support is appreciated. Thanks

I think it is working for me now too thanks.

@Steve Giller Does this affect customers/analysts raising requests or is it only admins going into the workflows?

Just noting that I am getting this error too in the last few minutes. Thanks

@Steve GillerThanks for your help. I can see that the issue was fixed in

@TrevorHarris thanks. One of my colleagues is getting this error when trying to update/edit Assets and when they refresh the browser the editing/updates are lost. I am investigating how they are working, however it is disrupting their work so I would appreciate any other suggestions as it would seem to still be an issue.

@TrevorHarris Hi is there an update on this issue please? We have several users who are experiencing this issue and getting errors like the above. Here is an example: It is happening in both Chrome and Microsoft Edge. I have asked them to clear the third party cookies from their browsers and awaiting updates as to whether this has helped. Is this specific to Hornbill or is it a browser issue? Is there anything else that we can try? Thanks.

Thanks I have just worked it out.

I have created a report which shows a list of all our approver groups (type assignment). However it currently shows the User ID and I would like to add the user's name to the report. I am using the tables h_sys roles and h_sys_accounts_roles. Is this possible?

Thank you @Victor your explanation does make more sense to me. Thank you @Steve Giller for the earlier call to discuss this and clarify the timings, much appreciated. @Martyn Houghton thank you I am hoping to go to the HUG in London. Look forward to meeting you and discussing lots of Hornbill topics.

@Martyn Houghton and @Victor Thank you both for your calculations. I am still very confused. In the SLA settings in the service portfolio I have set the maximum number of days that is available i.e 121 days. How do I know what time period this is in months? Is there any way that the calculations can be done in the UI rather than us having to calculate this first? Many thanks

@samwoo I raised a support incident on Thursday and have just asked for an update and referred to this post.

I realise that this is also the cause some of our widgets not working.

Thanks @Gareth Cantrell I think I may well raise a support incident too.

Hi, I have noticed that several of our measures and widgets have stopped working and are showing 'no data available'. In particular a dashboard related to live chats answered daily, which was previously showing answered and unanswered chats but now only shows unanswered. Others relate to breached requests and Service level performance - which also show 'No Data available'. Colleagues advise me that they were OK on Monday. I have also noticed that I cannot access some dashboards as Admin - I thought Admin would be able to access all dashboards? Is there an issue with measures and widgets or dashboards? Thanks

@Steve Giller - is the issue with the timezone on measures fixed? Or it still the case that the timezone should not be set on measures? Thanks

@Miro is there an update on this issue please? It is still occurring on our ICs and I haven't noticed it in any releases. Thanks

Hi @Miro a possible enhancement request for a between date and time picker We have a support booking form and we would like users to add a start and end date and time for the support to be booked. Currently we use separate start and end date/time fields, however this allows a user to add an end date and time which is before the start date and time. The date picker has resolved this issue where only dates are required. Is it possible to have a between date and time picker? Thanks

Great thank you @Miro I will look out for it.

Hi We have an intelligent capture which includes between date pickers. These are mandatory fields with override flags. It seems that either the start date or end date can be left blank, despite these being mandatory fields. Is it possible to enforce the mandatory option on both dates? Thanks

Hi any update on this please?

Hi @Martyn Houghton Thanks these are my calculations based on my understanding of the below post on the difference between calendar days and business days: Resolution - 6 months = 182.5 calendar days rather than business days/hours 182.5 days converted into business days/hours: Convert into hours (calendar hours) - 182.5 x 24hrs = 4,380 hrs Divide calendar hours into business days - 4,380/9 business hours/day = 486.67 business days 24x20 =480 486.67-480 = 6.67 = 480 days and 7 hours Not sure if this applies to the Service Portfolio or not? Also the max I can choose is still only 121 days. It is confusing! Based on the following: Extract from the post:

Hi @David Hall is there an update on this please?