Estie

Hi, is there any way to cancel multiple requests? I have logged into our system as Admin and selected multiple requests but can only see the option to add an update to all of them. Is this possible? (I have 44 requests to cancel). Thanks

Hi, One of our Service Desk agents was unable to login to our Hornbill instance this morning. The error was related to the live chat licences, which had reached the maximum number allowed. The user was not listed under the Live Chat 'users' (and therefore was not using a Live Chat licence) However, the user had the 'Chat Session Agent' role assigned to them. Once I removed the role she was then able to login to Hornbill again. Should the chat role assigned prevent the user logging in to the instance even though they don't have a chat licence? We often change the chat users when some agents are on A/L or off. Do we always need to remove the Chat session agent role too? I also removed myself from the chat users list to free up a licence (and removed my Chat session agent role) - however I seem to have reappeared in the chat users list - should this happen?

Thanks and is there a way to do this in a BPM? So if the assigned team is changed, send an email to the shared team mailbox? I have tried it in a BPM but it does not seem to be working.

Hi currently when setting the Team notifications to 'email', an email is sent to individuals who are members of that team when a request is assigned to their team. Is it possible to send the 'assigned to your team' notifications to a shared mailbox rather than an individual? Thanks

I would also like to know if this is possible. Thanks

I agree with this. Would like the option to default to 'on' - not sure how to upvote this enhancement.

Thanks that was my first thought but then wondered if the email node was actually necessary.

We are using a standard change BPM and have created a human task that is assigned to a Team. The Team that is getting a task is not always using Hornbill and is therefore not always aware of the task. They would like to be notified via email that the task has been created and is awaiting completion. At the moment the Human task has been created followed by an automated email notification node, but the email is arriving after the task has been completed and not when the task is raised. Is it possible to email the Team when a task has been created and is waiting completion? Thanks Stefania

Great thanks @Emily Patrickand @SamS