Alberto M
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Enhancement Requests
Posts posted by Alberto M
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19 minutes ago, Joshua T M said:
+1 Still an issue here. Reloaded application cache also.
+1 same to me.
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Hi.
We are experiencing this too.
Please fix this!
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Hi.
I'm not sure and I tried to find it but I've missed something.
Is there a size limit for the timeline post when someone completes a task in a request? I recently had a situation where the task completion within a request didn't generated the task activity in the timeline.
This specific task has a large description - that includes SQL code as well - and I'm wondering if this is the cause of this.
Regards,
Alberto
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Hi @nasimg, did you got any progress on this with support?
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@nasimg, definitely it's not working. I've just tried to set a view and exported a custom column and, while the custom column appears with content in the view, it does export all blanks.
Do you have a ticket about this with Hornbill?
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@nasimg, I had today one of our analysts complaining that a report (which I think is an export from a view) was having some custom fields with only blank content.
Could it be related to the issues Service manager was having? -
Thanks for the info, @Victor.
Meanwhile, with the help of our Azure team, I've already imported new certificates and I have them working :)
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Meanwhile, I've checked and we have each certificate for each URL:
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Hi.
I have my SSO certifcates expiring soon, so, I'll need to add a new one. Looking into my SSO profile, I see that I have more than one certificate set having different used count and expiry dates.
Do I need to add as much new certificates as the ones i have? Why more than one?
Thanks,
Alberto
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@Will J Douglas, did you tried this date format?
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@Paul Alexander, we don't have this activated but, to check it, I've activated the setting for a moment, refreshed the request page, and it allowed me to select a template.
Did you tried to clear the browser cache?
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The same happens if you change the table join type.
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Hi.
I noticed that, if you edit a report only changing the position of the fields in the report columns, the "save report" button is not enabled so we can save the report. You need to make an additional change somewhere else to make it enabled.
Regards,
A.
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Hi all.
The charts that now we can get in the service portfolio are nice and useful. However, two remarks about it:
1 - Error: this is intermittent, but it happens often to get an error while navigating and making changes in the charts (see image below).
2 - Enhancement suggestion: we use mainly the services demand chart and it would be really useful if the chart showed us real-time data, i.e.: including current month to understand backlog variation within the month.
Regards,
Alberto
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Hi @Ehsan,
apparently it's not 100% fixed, as reported by one of my colleagues: "Whilst they have fixed this issue, there is now the issue where if someone else updates your call and you go in to the call to look at it, it changes the last updated by to me and changes the last updated date/time too"
Regards,
Alberto
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Thanks, @Lyonel!
I'll give this a look more carefully later.
(this platform misses you too so much
)
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Some help here, please?
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Hi all.
Tried to find this, but no success.
How can I filter a report by the current user - the user that is navigating Hornbill?
I wanted to list the scheduled jobs but I don't want people to list scheduled jobs not owned by her/him.
Thanks,
Alberto
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@BobbyB, glad to help
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@BobbyB, I'm not sure if this have any impact, but I've designed the reports in the Timesheet app. Are you doing the same?
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@BobbyB, I got the requests joined to categories through the timesheet values table. Joining the requests table with the timesheet values table and then joining the timesheet values with the categories.
Will this be useful for you?
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Copy request details form to another service
in Service Manager
Posted
Again...
I would need just a button with something like "Replicate new field to all services"!
Arrrgh!