[Service portal not allowing access to Add Attachments page]

It's working here. Thanks.

[Service portal not allowing access to Add Attachments page]

Yes, the same here, in the Service Portal.

[Service portal not allowing access to Add Attachments page]

@Paul Alexander, you mean, you click "Next" in the page before the attachments page and nothing happens?

I'm getting that here.

 

[Cannot raise a request in Hornbill support page]

Thanks, @TrevorKillick.

I could raise the request. It seems to be solved.

[Cannot raise a request in Hornbill support page]

It seems to work now.

[Cannot raise a request in Hornbill support page]

Hi.

Is anyone else experiencing this?

I want to raise a request in Hornbill support page - https://www.hornbill.com/support - but, when I click on the button to report something broken or not working, it does nothing, just goes to the top of the support page.

I've already cleared the browser cache, but nothing changed.

Regards,

A.

[@ Mentions - More Obvious]

+1 good idea!

[Links widget to open in new browser tab?]

Hi @Daniel Dekel.

You mean "external" as being from a different web domain (not https://live.hornbill.com) ?

Because I have a link with a completely different domain and it's opening in the same tab.

Regards,

Alberto

[Links widget to open in new browser tab?]

Hi again.

Wouldn't it be good to have an option to choose if you want the link to open in a new tab window or not?

From what I've tested, the links always open in the same tab you are navigating the employee portal.

Thanks and regards,

A.

 

[Employee portal landing page as domain page?]

Hi @Daniel Dekel.

We have around 140 services most of them belonging to one domain (general domain) with around 15 domain categories. The homepage doesn't allow the filtering of the services by service category in the my services widget, using the drop down. 

If an user wants to find a service by the category, he needs to go to a domain instead of filtering all the services by the existing category.

Anyway... I'll think about redesigning the pages taking "why would you not add the contents of the General domain in the Home page?" into account.

Regards.

[Employee portal landing page as domain page?]

Hi.

Is it possible to set the default home page to a specific domain page? 

When the user opens the employee portal it lands in the home page https://live.hornbill.com/instance_name/internal/home/ but we would like the users to land in a specific domain page like https://live.hornbill.com/instance_name/internal/catalog/general/

Cheers,

a.

[Connection issues?]

Hi.

Is there someone experiencing intermittent connection issues to Hornbill?

We are experiencing that in the last hour.

regards

A

[Service domains sort order]

@NeilWJ,

I've changed positions to several domains and the sort order behavior is still erratic.

I'll contact the support team.

Thanks

[Service domains sort order]

Hi @NeilWJ, 

So, why do the domains appear in a different position in the list each time I refresh the page without changing their position using the arrows, just by pressing F5 in the browser?

Cheers

 

[Service domains sort order]

Hi.

It seems the Service Domains sort order is random and clicking in the domains header does nothing. It's annoying each time the domains list is refreshed by any way the list appears in a different order.

I guess it's not supposed to be like this, right?

Regards,

A.

 

[Employee portal domains disabled?]

Thanks for the response, @Daniel Dekel.

It depends of the meaning of "in a few months"

For now, as it's not possible, we'll release the portal for basic users with all the domains disabled and we'll fine tune the domains the better we can; it would be easier for us if we had this available, but... we'll deal with it.

(adding an idea - image below: I think it would be something like an extra column in the "enabled" allowing the enable separated for users / basic users)
Cheers.

[Employee portal domains disabled?]

@Daniel Dekel, thenks for responding.

We wanted to release live the basic user portal asap with only the homepage and then, while the basic users are using it, we would like to prepare the domains and domain pages in the user version of the portal to release it later.

 

[Employee portal domains disabled?]

Hi all.

Is it possible to have the domains hidden in the employee portal for basic users - so basic users will only navigate in the employee portal home - and the domains visible in the users (analysts) employee portal?

Cheers,

a.

[Routing issues at Virgin Media might affect connections to Hornbill instances [RESOLVED]]

Yes, intermittent issues on navigating in our instance.

Thanks.

[Auto populate customer name]

Hi.

We've reported this to Hornbill support some weeks ago and it's now being fixed (defect: KE00164620).

I think it's the same issue. With us, it happens the first time someone tries to raise a request in a browser session.

Regards,

[Employee Portal Service page to open FAQs by default?]

Thanks, @Daniel Dekel

It would be good that, at least, we could define the "landing screen" and set it as FAQs in the Service page, as we want to get our users through the FAQs before they raise a request.

This would be really useful.

 

[Employee Portal Service page to open FAQs by default?]

Hi.

Is there a way to make the service page, within the employee portal, to show the FAQs as landing page by default - if the service have FAQs?

We would like to make our users to be aware of the FAQs prior to raise requests and, from what I've seen, when we open a service page, it lands on the "Make a request" page.

Thanks

Alberto

[Recipients (To:) being stripped out when applying email to request?]

Just to add to this:

This, far from being critical, is annoying when you have several recipients on the email and you need to check to whom the email has been sent. In this situation, you need to open the email, when you could simply check it in the timeline.

 

[Single Sign on Login Screen]

We have that as well and yep... I thought the same when this new sign on method was announced.

[No data in Timesheet overview]

@AlexTumber, can you please check this?