Martijn

Hi All, Got two users whom are unabe to access hornbill servicemanger using SSO (out of the 30odd users ) They get this message, "The signed object's hash did not match that in the signature" Looking at our Azure Logging its marking the Login as successfull. Looking at the account in Hornbill nothing was changes and compared to AD it matches. So what things can i do / look at to get this fixed? There is not log file in hornbill i can look at or refresh the hash somehow.

+1 (or +9999)

is there a way to enable Oauth for sharedmailboxes in hornbill if we disable basic auth ourselfs in ExO ?

Hi Any, 1- Yes you can, we have them hosted on our site, in the email template editor insert an image, enter the url where your image is hosted.. if you use an SVG it is not supported in outlook. 2- You can add an URL (hit Control + L) the enter the url and ander the display text ie shorturl. or type shorturl, then select it, hit control+L, type the url in url field and hit OK 3. is possible but it might be disabled in de service catalog, see if the below button is enabled. Then from within the Request you click this button, to open the Email editor (which will be attached after sending ) Regards, Martijn

think i got it, that process were having requires one free (floating) license if they are all assigned then the error appears.

Hello, We have a couple of users setup as approvers, they have collaboration role on their profile. When they receive email to approve/ reject they get a message about the licensing. "you are allocated rights to the com.hornbill.servicemanger application, but your org subscription level for this application has been reached" Does this setup require a Free license in the pool to be uses for "temp" access to approve tasks ? how does that work exactly regards, martijn

Hi @Ehsan ah, it works now, i failed to look a those fields correctly Thanks Martijn

Hi @Ehsan yes, i use both the ServiceID and the BPM Name variables. <methodCall service="apps/com.hornbill.servicemanager/ServiceRequests" method="logServiceRequest"> <params> <summary>Audit -> Test</summary> <description>Test</description> <requestType>Service Request</requestType> <customerId>m1</customerId> <customerType>0</customerType> <ownerId>md1</ownerId> <teamId>SE/DEP_IS/TM_IS_HFD/</teamId> <status>status.new</status> <priorityId>16</priorityId> <categoryId>229</categoryId> <categoryName>Scheduled Request</categoryName> <sourceType>Post</sourceType> <sourceId>Admin</sourceId> <!--<Impact></Impact>--> <!--<Urgency></Urgency>--> <serviceID>7</serviceID> <!--<Questions></Questions>--> <!--<ResolutionDetails></ResolutionDetails>--> <siteId>1</siteId> <siteName>Office</siteName> <CatalogID>83</CatalogID>--> <CatalogName>Audit</CatalogName> <bpmName>se-service-request-process</bpmName> </params> </methodCall>

Hi @Anthony Albon Does the error display a canvas id something like "decision-c771de13" if you then go in to your BPM and click on a decision block there his an option to show the canvas id(top right corner within the block options). form there you can match it with the one from the error by clicking on the other decision blocks.

@Ehsan Also tried on the Demo instance, same result there.

mine is Id 7, if i put that in the No Service warning remains, it also does not pickup the BPM when posting it with the BPMName Tage in the xml. Thanks Marijn

Hi @Ehsan Im trying to utilize the LogServiceRequest api call. But im struggeling with the serviceID. to spawn the BPM process with it. no matter what i put in there results in "no service " warning. "summary": "Audit -> Test", "warnings": "{\"noService\":\"The Request has no service so no valid business process available\"}" Even with or without the actual <bpmName>se-service-request-process</bpmName> Where can in find the correct id to use ? Thanks Martijn

here also, back in business

we're having the same problems

Hi, When Raising a request via email its added as a timeline update rather than a attachement. With the timeline update it will be unaccesable when the email gets deleted, and its not that visable because "Request logged via Email" does not show that there is a email underneath that. is there a way to get the email always attached to the request as attachment when raised from an email. Instead of it being an timeline update. cheers. martijn

will do

same here. +1 would like email to be handles as attachements, rahter than timeline update. basically how support-works used to do it

hi @Ehsan This was after we ran updates on hornbill, does that run an export / import type action for the catagory list ? otherwise it should not produce an error, the number i used in the xml was there already for like 6 months or longer. Regards, Martijn

Hi @ehsan hmm, i could not get that from the error log. found a discrepensy the Id was not matching anymore, it works again

Hi Hornbill Comunity, When i post a request via the API i get an error, i cant see where it goes wrong. profileCodeGet is not in the list of paramaters to parse, anyone got an idea about that ? <?xml version="1.0" encoding="utf-8" ?> <methodCallResult status="fail"> <state> <code>0207</code> <service>apps</service> <operation>LogRequest</operation> <error>/apps/com.hornbill.servicemanager/entities/Requests/fc_modules/requests_helper.js(22): error X1001: Uncaught EspMethodCall::invoke: Operation[data::profileCodeGet] The specified code does not exist</error> <flowcodeError> <where>Execute</where> <filename>/apps/com.hornbill.servicemanager/entities/Requests/fc_modules/requests_helper.js</filename> <lineNumber>22</lineNumber> <columnPos>36</columnPos> <message>Uncaught EspMethodCall::invoke: Operation[data::profileCodeGet] The specified code does not exist</message> <errorCode>1001</errorCode> </flowcodeError> </state> </methodCallResult> Regards, martijn

me too +1 i rather create one group with various roles applied to them and than add users to that group

same here

from what i can tell in the error it does -assing to team -sent email.(no spaces behind the email template name) Another thing for troubleshooting is get the BPM-ID for the problematic request (i tent to use chrome / F12 / search bpm-id in the Elements Tab .. to get the number) You need to enable experimental.feature.bpm.allowinstanceediting from the BPM window (bpm list) there is a toolbox like icon top right corner where you can put the bpm number in then hit the edit process button, to see where it hangs

Hi Community, Is there a way to get the onhold reason text to be displayed in an email. i have setup the bpm to send out email when the status is set to OnHold which works fine. The only thing is i can't find the OnHold.Reason.txt as a variable to be added in email template. Regards, Martijn

i currently have that issue were an analist logged a request to a catalog item not published to the service portal, where the customer is not able to see the request under "all my request" any idea? My thinking was that no matter what the customer would always see request logged againt that customer, but that does not seem to be the case.\ (sorry for hijacking this topic)