Jeremy
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Posts
1,397 -
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Profiles
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Enhancement Requests
Everything posted by Jeremy
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@Daniel Dekel no the update doesn't seem to be working for us...
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The update that has been released has that hit live systems yet? As we are still seeing the widget link colour issues.
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Is there a way to merge contacts and users as we have students that we deal with before their arrival at University and also some accounts are not created properly and so contacts are created but we would like to merge accounts so that the requests are all under one account if possible. Is there a way to do this in Service Manager as this would also help to tidy up the contacts database and stop us having duplicates.
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@James Ainsworth this is fine in principle but on previous testing and reported via here it does not work as designed.
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This is now becoming more of an issue for us and so would love to see this implemented, we have an increasing number of FAQs in the system and I don't want to have to keep recreating them to get the ones that are more important towards the top of this list.
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I don't think this is possible as you would need the logged in 'session user' which you can't look up via a variable...this however would be a great option in the assignment action bar to be able to 'Assign to me'....
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Calls submitted without mandatory fields completed
Jeremy replied to Vikki Cameron's topic in Employee Portal
@Miro is there anyway that this can be released quicker as we are trying to stop some of our workflows from breaking and causing us more work. -
PCF Mandatory Fields being bypassed on portal
Jeremy replied to Chris Winship's topic in Employee Portal
@Miro after the testing it appears to be the custom fields only the standard nodes seems to be ok. I have a drop down list that does enforce but text fields/labels seem to be ignored at the moment and allow people to bypass -
query? Single Sign on Issue with Chrome from this afternoon
Jeremy replied to Martyn Houghton's topic in System Administration
We ended up recreating our SSO profile as it was pointing to an old redirect. -
Calls submitted without mandatory fields completed
Jeremy replied to Vikki Cameron's topic in Employee Portal
we are experiencing this since the update to the UI, if you have a custom node in a PCF and you have the box ticked for a mandatory field it allows people to bypass and submit the ticket thus breaking BPMs that have decisions that are based on these. -
PCF Mandatory Fields being bypassed on portal
Jeremy replied to Chris Winship's topic in Employee Portal
We have noticed this too. -
@Daniel Dekel they are Links Widgets we don't use the Services ones.
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query? Single Sign on Issue with Chrome from this afternoon
Jeremy replied to Martyn Houghton's topic in System Administration
This sounds like what we had this morning with our instance. @Keith Stevenson @Victor -
UI Bug fix requested': Link Asset tabs are INVISIBLE in Dark Mode
Jeremy replied to Berto2002's topic in Service Manager
we have noticed this aswel and also as the image suggests even the action tab within a request is very faint in dark mode -
Also some widgets now scroll when before they displayed all the links nicely within the widget the green section has nothing else in it but has a scroll bar and the orange section used to display all links and icons in one box
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also with some of our colours the links are not showing correctly, the link colour is not being honoured It seems to take this from the global setting for the portal, where previously it took the settings from the widget.
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In the employee portal we have noticed that some padding and icons look different
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@Keith Stevenson still the same I'm afraid
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the last image (above) allows us to login now, but then errors. Is there somewhere a default page is linked after logon to direct users?
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@Victor thank you, but we are getting both errors we seem to have sorted the apache errors which were us but still getting a variety of errors like the first one posted here and...
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@Keith Stevenson have tried both the same
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some others are getting this message
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so we try to log in to SSO it takes us to the login page and when entering details it goes back to log in with SSO (landing page) then when you try again it displays this:
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We are not able to log into Service Manager this morning please can someone look into this for us as a matter of urgency this is via the analyst portal. If we log into self service then we can get in to the system is there something we need to update since the move to the UI last night?
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also when applying emails to requests, there are some mis-matches
