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Daniel Dekel

Hornbill Developer
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Posts posted by Daniel Dekel

    New font anyone?

    in Service Manager

    Posted

    Hi @Berto2002,

    That is correct. Getting more in to technical aspect, your screenshot includes a CSS variable that is not in use (dkl-font-family set to "Poppins"), so that is irrelevant in this case. The correct font that is being loaded is "Roboto". With a default size of 14px (1 rem). Previously the problem was that It was using Roboto but not all browsers were loading it, so this was causing that each browser and OS was loading a different font type (the 2nd or 3rd in the list). That's why for some people it was changed and for others it was not.

    Hope it is more clear.

    Regards,

    Daniel.

     

    • Like 1

    New font anyone?

    in Service Manager

    Posted

    Hi @Berto2002,

    Yes, that is expected. We were using this font before (Roboto), but for some reason some clients were not loading this font. So in this latest release all clients (browsers) should load the same font.

    Regards,

    Daniel.

    Search Widget is a different height to other widgets

    in Employee Portal

    Posted

    Hi @Sam P,

    Thank you for taking the time too take the screenshots. 

    I was able to replicate a similar scenario to yours. I found a few issues with the links widget that if using it in a small amount of links making it one single row, the different is noticeable.

    image.png

    1. The link item has a margin at the bottom that takes some extra pixels.
    2. The list of items adds an extra margin at the bottom.
    3. The Search widget when use din two columns shows in a single column.

    All of these will be fixed and should look like this:

    image.png

    In both cases I'm using the Content Height - Checked. That will take the minimum size available in relation to the next widget in the same row.

    I'll keep you updated when this done.

    Thank you,

    Daniel

     

    • Like 1

    Can we change the default font in Hornbill - one of my analysts is struggling reading the m's and r's with the current font selection

    in Service Manager

    Posted

    Hi @Adrian Simpkins,

    One of my team members suggests the following, perhaps that's the reason she can't see well the fonts:

    1. User has the operating system set for a non-native resolution on their LCD monitor (or even perhaps, they're using an old CRT)
    2. User have ClearType turned off (i.e. no sub-pixel rendering) or ClearType has not been optimised for their hardware and eyesight.

    I've been researching our font type (Roboto) vs Tahoma and Calibri and the three belong to the same Sans-Serif family. I'm afraid that changing the font from our side won't make a difference. That's why the actual monitor or configuration of the windows itself is wrong?

    Regards,

    Daniel.

    Can we change the default font in Hornbill - one of my analysts is struggling reading the m's and r's with the current font selection

    in Service Manager

    Posted

    Hi @Adrian Simpkins,

    Apologies for the delay. Can you please let us know what is the OS that your analyst is using? Mac/Windows and what browser?

    We don't have an option to change font type, but we do use "Roboto". Here is a comment about this font and why we decided to chouse it:
     

    Quote

    Roboto is a versatile sans-serif font that strikes a balance between modern aesthetics and readability. With its open letterforms and well-defined characters, Roboto ensures that each letter is easily distinguishable, which is vital for dyslexic readers. Its clean and straightforward design can make reading less strenuous and more enjoyable, particularly for longer texts.

     

    Perhaps you can ask your analyst what font would she change it to?

    Thank you,

    Daniel

    • Like 1

    Preview new User Interface for Core UI

    in Collaboration

    Posted

    22 hours ago, JanS2000 said:

    Hi, I keep reverting back to the standard interface as I don't get on with the email section - apply to request and raise request are two of the most used functions for our team, and I know it will annoy them that they don't have a button along the top like we have now, and that they'll have to click the 3 dots and then select what they need from a drop-down list.

    Will these two functions only be accessible via this method or are there plans to put them along the top again?  I may have missed this if it's already been addressed on here, apologies if that's the case.

    Hello @JanS2000,

    I understand the problem. We are looking in to a nice solution for this. Will let you know when is done.

    Thanks,

    Daniel

    • Like 1
    • Thanks 1

    Preview new User Interface for Core UI

    in Collaboration

    Posted

    On 08/01/2024 at 15:21, samwoo said:

    Just wanted to report that [blockquote] Wiki Markup is not rendered in the new Preview UI

    Hi @samwoo it works just fine. You've just entered all in one line. 

    Should be:

    [blockquote]
    some quote here
    [/blockquote]

    Nothing changed in this case from the old UI 😉

    • Like 1

    Preview new User Interface for Core UI

    in Collaboration

    Posted

    On 11/12/2023 at 14:21, Fizza said:

    Also seem to have some visual issues with the new preview when trying to add new nodes in dark mode.

    @Fizzathe problem has been resolved. Will be in our next build after the new year.

     

    On 11/12/2023 at 13:28, Fizza said:

    With dark mode on the new UI the request list has a blue background but also blue text in some parts like the Total number of requests

    We'll look at this.

     

    18 hours ago, will.good said:

    When using DB Direct, if you Hide the Table List, the Clear Execute Query and Execute Selected Text do not fit to the site of the screen (if using a scaled window) meaning you have to scroll to the side of the results to run the query

    Will look at this.

     

    Regards,

    Daniel.

    Preview new User Interface for Core UI

    in Collaboration

    Posted

    On 08/12/2023 at 11:06, Paul Chambers said:

    Happy Friday!
    When using the new UI, when you now select Customers - Organisations 
    No orgs are visible
    If you End Preview, the orgs are then visible again.
    Thanks

    Hi @Paul Chambers,

    Happy late Friday 🙂

    I am guessing there is some error related to your specific data because we can't see any issues. Would you mind checking if there are any errors and send these to me?

    This is how to do that:

    1.  Go to some other view (any other than the organisations view) and make sure you are in the Preview UI.
    2. Press F-12 (if you are in Windows). That will open the "Chrome Developer Tool". 
    3. Navigate to the organisations view. Make sure you don't get any organisations so we can catch the error.
    4. In the Developer Tool, go to the "Console" tab.
    5. Right Click on the log and press "Save As"
    6. That will save a log file. Can you please send it to me via a private message ?

    Hope that is clear. If not I'll help you further.

    Thank you,

    Daniel.

     

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