Alex8000

Hi @Daniel Dekel, Thank you! I sure did. I am 99% sure that there are no workspaces within our instance that I am not a member of. I am however 100% sure that I would not be mentioned 13 times in workspaces I am not a member of. Every analyst is experiencing this problem, and most of them have 'rogue notification' counts of 20+. It may be worth it reaffirming the fact that these counters suddenly appear, but when navigating to the workspaces screen they suddenly disappear. When it occurs again I will send screencast of the phenomenon and post it here. Thanks, Alex

Hello @DanielRi, @Daniel Dekel, all, First of all happy new year! I have confirmed that this is currently affecting all our analysts and that is has been for a few weeks. Is there a specific table I can check through the admin user for unread notifications for users to see if something might be going wrong there? Best regards, Alex

Hi @DanielRi, There are no workspaces under the 'public' tab. My colleagues are experiencing the same problem, and some of them have 25 'rogue' notifications. Being mentioned in a workspace for 25 times would take about a month here I just had it switch to 13 for some reason before vanishing again. This is getting interesting! Best regards, Alex

Hi @Daniel Dekel, Thank you for the suggestions! 1. I don't have multiple tabs open with multiple workspaces, but I can't speak for my colleagues on this one. This would not explain why they keep coming back unfortunately. 2. Our workspaces aren't that active i'm afraid People rarely remove a comment after posting, and when they do it would be in the order of one or two per week. The entire organisation is using Google Chrome.

Hi @DanielRi, Thank you for the quick reply! It says there are no public workspaces I do not already belong to. None of the workspaces tabs have any workspaces with unread messages. All colleagues I checked have the same problem. Thanks, Alex

Hello all, My colleagues and I have been having some issues with the unread notifications counter. It is showing that one has X unread notifications, but when clicking on it there is nothing and the counter disappears for a few minutes before popping up again. It is showing 7 unread for me but 25 unread for one of my colleagues. For example it might show this: https://i.imgur.com/wi1RkCr.png, but when clicking on the workspaces view there are no workspaces with unread messages. (https://i.imgur.com/7iPFiHP.png) After refreshing the webpage the counter is magically reset to '0' before popping up again after a few minutes. Does anyone have any idea as to what might be causing this?

Hi @Gerry, I see, that definitely makes sense. I completely forgot about those API 'middleware' solutions, that would definitely also work! (I'm not that well versed in the whole API <> API thing) What would building such a connector for let's say Zapier entail? Facilitating some kind of API triggering/receiving in the BPM (and/or Hornbill in general) would be of immense value to those of us with multiple software solutions, which I think is most if not all of us. @Martyn Houghton would this work for you too? Best regards, Alex

Hi @Gerry, I appreciate you taking the time to respond to this post so thoroughly, thank you! The reason I started looking into this was because of a digital work slip tool http://www.getcrafter.nl/api/) we would like to use. This tool has an API which would allow us to: automatically generate work slips and add them to the request, synchronise master data, synchronise work slip and request status between the two systems, automate the closing of requests when the work slips have been marked as completed, automatically synchronise the time logging features of Hornbill <> Crafter for reporting It is standard insofar as that it uses a standard RESTful API with JSON data formatting. I understand the wish to keep the entire BPM solution as non-technical as possible and agree with you on this. Unfortunately this also means that right now a 'proper' integration with secondary systems is almost impossible to realise without help from Hornbill. Is there anything in specific you would need to know about the tool to allow you to evaluate whether or not building an integration would be feasible? An integration like the one in Jira would be terrific for the HB -> Crafter communication. The other way around should be doable with the Hornbill API as described here. Best regards, Alex

Hello all, Just an update: I noticed that proxying support.panas.nl/whatever/ to our instance does work, and that the error only occurs when trying to proxy the root support.panas.nl to our instance. Will continue playing with this tomorrow. Updating this starts to feel like some kind of diary, I hope someone gets something useful out of this! Best regards, Alex

Hi @TrevorKillick, all, Just to be sure, do I need to reverse proxy every subdomain for this to work? (i.e. api.*, service.*, live,* etc) One thing I have noticed is that navigating to support.panas.nl/servicemanager generates a significantly URL than customer.hornbill.com/panashornbill/servicemanager does. (about double/triple the length) Surely we're not the first ones to try this, someone must have gotten this to work! ;-) Happy holidays, Alex

Hi all, We are looking for a way to integrate our (JSON enabled) work slip application within our workflow. Is it possible to have the BPM either trigger a preconfigured Webhook or have it create the relevant API call on the fly? There is a JIRA integration node within the BPM, but nothing more generic for us to use as far as I know. Thanks! Best regards, Alex

After setting ProxyRequests Off ProxyPreserveHost Off in the virtual host file I am now getting a 502 error.. That's progress.. maybe? https://i.imgur.com/xaIHoFa.png Best Regards, Alex

Hi @TrevorKillick, Sorry for the delay. I have only now gotten around to giving it another go. Reinstalled LAMP and did everything by the book, unfortunately I am still getting the same error. VirtualHost file: <VirtualHost *:443> ServerAdmin webmaster@panas.nl DocumentRoot /var/www/ ErrorLog ${APACHE_LOG_DIR}/error.log CustomLog ${APACHE_LOG_DIR}/access.log combined SSLEngine On SSLProxyEngine on SSLProxyVerify none SSLProxyCheckPeerCN off SSLProxyCheckPeerName off SSLProxyCheckPeerExpire off # Set the path to SSL certificate # Usage: SSLCertificateFile /path/to/cert.pem SSLCertificateFile /etc/apache2/ssl/certificate.crt SSLCertificateKeyFile /etc/apache2/ssl/certificate.key ProxyRequests off ProxyPreserveHost On ProxyPass / https://customer.hornbill.com/*instancename*/ ProxyPassReverse / https://customer.hornbill.com/*instancename*/ ServerName support.panas.nl </VirtualHost> apache2.conf loaded modules: LoadModule proxy_module /usr/lib/apache2/modules/mod_proxy.so LoadModule proxy_http_module /usr/lib/apache2/modules/mod_proxy_http.so LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so LoadModule proxy_connect_module /usr/lib/apache2/modules/mod_proxy_connect.so LoadModule headers_module /usr/lib/apache2/modules/mod_headers.so LoadModule cache_module /usr/lib/apache2/modules/mod_cache.so LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so ports.conf Listen 80 Listen 443 Unfortunately I am still getting the following. Thanks in advance! I am running out of ideas as to how to fix this ;-) The A-record to support.panas.nl has been configured. You should run into the same error when going to that URL. Best regards, Alex

Hi @m.vandun, You might have better luck searching under the dedicated Service Manager translations page. This worked for me sometimes when I couldn't find a string under System translations. HTH, Alex

@TrevorKillick, please note that the public DNS record for support.panas.nl is not currently pointing at the reverse proxy. I have a record in my hosts file pointing to 95.85.57.127 in order to test this.

Hi @TrevorKillick, Thanks! Do you know if the instance has been restarted yet? Getting a 403 at the moment. Best regards, Alex

Hi @TrevorKillick, support.panas.nl would be terrific! If you would be able to do it within 26 minutes then the reboot could happen right away (before 12:00 UK)! If not it can be done from 16:00 UK time.

Goodmorning all, We have configured a reverse proxy for our customers so that they will be able to access our instance through a subdomain of ours. The wiki states that the service.network.allowedOriginDomains setting will have to be changed in order to for anyone be able to access the instance from that subdomain. If anyone reading this is interested in also configuring a reverse proxy I would be happy to share our setup details! Would someone be so kind as to add our subdomain to the service.network.allowedOriginDomains setting of our instance? Best regards, Alex

Good afternoon all, We were wondering if it were possible to specify a default filter for the timeline view within a request. Feedback from our analysts indicates that it would be terrific to be able to view only certain types of messages by default and still be able to view all the others when necessary. The only way I know of to hide certain types of messages if by changing the default visibility within the advanced settings. https://i.imgur.com/kiptaU6.png Any ideas? Thank you! Best regards, Alex

Hi @riz, Thank you! I imagine it can be quite a challenge finding all these. Do you have a cheat sheet? ;-) Best Regards, Alex

Hi @James Ainsworth, We are currently running into the same issues with regards to not being able to view the full customer request history. We do not use Customer Manager. This morning one of our account managers was under the impression that a (external) customer had no open or historic requests because they did not show up under the 'Requests' tab on the organisation page. This should really be adressed in a way that allows an analyst to view the full customer request history without modifying custom filters or searching for particular strings in requests (which can be done wrongly due to difficult organisation names...) Is there any news regarding an ETA on this (quite important) feature? Best Regards, Alex

Hi @DeadMeatGF, On request resolution the customer will automatically be presented with these buttons. Confirming resolution will close the request, marking it as not resolved will reopen it. Hope this helps. Alex

Hi Doug, Would you be able to provide a screenshot of what exactly you have configured? A picture says more than a thousand words. Best regards, Alex

Hi Daniel, Thank you for your answer. Please be aware of the fact that searching on just the first word in an organisation name wouldn't really work in some of our situations. A lot of Dutch companies have names that start with 'van' (with a surname + other words following). Best regards, Alex

Hi @James Ainsworth, Thanks for the update! Could you elaborate on how this new searching method handles the following situations? surnames consisting of multiple words (for example "van Egmond"); first names with special characters (for example Dirk-Jan); organisation names consisting of multiple words. For example when searching for "Floris van Egmond-Pasen" from company "Fancy Estate Agents", are these search strings valid? org:"Fancy E" van org:Estate Flo Eg org:agen van E org:"Fancy Agents" mond-Pase Thank you, Alex