Hi Ryan,
Thank you, that seems to have fixed that!
After trying it this way I noticed
h_fk_servicename
in the h_itsm_requests table. I should have looked better before trying to do it the hard way... A simple
WHERE h_fk_servicename = 'Swyx Hosted'
would have sufficed.
Thank you for looking into this, I will keep your solution in the back of my head when generating the other reports!