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Miro

Hornbill Developer
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Posts posted by Miro

    Intelligent Capture Test Mode

    in Suggestions and Feedback

    Posted

    Hello @EWA

    Unfortunately, it's not possible - IC wasn't designed for that, there are many problems to solve as changes in forms could lead to changes in field conditions or branches/switches. This is quite complex thing and I'm not sure if it could ever be done.

    To mitigate this problem I would suggest that once you are happy with the first part of the flow then do a straight connection to form in the middle to skip testing properly done forms (that is how I'm doing).

    Pozdrawiam :)
    Miro

    Update to Hornbill UI

    in Problems and Questions

    Posted

    16 hours ago, Bukola said:

    3. Resend undelivered email" tab is inconspicuous - why

    4. Reply to emails with previous conversation trail is a manual task (Conversation trail has to be manually populated by clicking the quotation marks) - why?

    Hi @Bukola

    Can you please explain more about point 3? Where is that tab located? If possible making a screenshot would probably explain it much better.

    Point 4 - can you check if you have core setting set to ON

     

    app.view.email.reply.includeOriginalMessageText

    If it's set to ON, then when you reply to the email you should find "See replied content" button (it's automatically quoting). See screenshot below.
    When it is set to OFF, you need to click on the quote message button to add it.

    Thank you,
    Miro

    image.png

    ICF answers not appearing in Summary Panel until certain mandated Form Fields are answered - defect?

    in Service Manager

    Posted

    Hello @Berto2002

    Thank you for taking the time to replicate the issue and show it to me. The flows you sent me were indeed very useful.
    Issue appears to be quite tricky and happen only if the last field in form was invalid (for example mandatory and empty).

    I will send fix to build process now and if no issues found it should go thru our release process and appear hopefully soon under TAG:

    Quote

    FIX: Inteligent Capture - answers not appearing in Summary Panel until certain mandated Form Fields are answered

    So right side will be updated even if left side (form) is invalid.

    Thank you,
    Miro

    ICF answers not appearing in Summary Panel until certain mandated Form Fields are answered - defect?

    in Service Manager

    Posted

    @Berto2002 I'm struggling with replication of the problem - I guess I'm missing something fundamental here. Would it be possible if you create a simple test flow just with few fields necessary to show the issue, then export it and send it to me?
    This way I can much faster find out what is wrong.

    Just as a tip - right side is being updated only when left side (form) has a VALID status.

    Intelligent capture mandatory fields

    in Progressive Capture

    Posted

    Hi @Estie

    When field is mandatory we show it using few indicators, one is asterisk with label, other red border with left bar a bit thicker. 
    Colour of border for mandatory field when is not filled with value is always red, otherwise is default which I think is blue. That can't be changed.
    I also found out that select inputs are missing red border which will be fixed.
    Hopefully I answered your questions.

    Thank you,
    Miro

    • Like 1

    Between Date picker - max allowed days between not working as expected

    in Progressive Capture

    Posted

    @Estie I did some tests and couldn't find any issues. Before I dig dipper let try to see how it works.
    Date range is applied to first date (FROM) and here for example value 0 represents current day, value 1 day after and so on.. 
    When you put 7 as Start and 30 as End it means that you can pickup any date here between 7 and 30 days ahead but second date will be limited to max 2 days from date picked as start.

    Now there is also possible to apply calendar with restrictions to days off - this means days selected as NON WORKING (no working hours found) which cause that date range will be shifted until first working day.

    For example if you have calendar call WEEKENDS where you select working days from MON to FRI, then put in date range FROM 0 TO 9 (so 10 days) it will cover exactly two weeks from now like on screenshot below.

    image.png

    Hopefully it make more sens now.

    Thanks you,
    Miro

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