Kelvin

Is it possible to set the above to be OR rather then AND Forum Admin Edit: The functionality was provided in one of the earlier Service Manager builds. This thread is now locked.

Is there a task I can use in my BPM that will only point the user at the assign screen I have tried But the BPM does not continue once a new owner has been assigned.

Is it possible to use the custom button to point at a locally stored file or application Slightly different is it possible to set up custom buttons for all users? or does each user have to create their own

I have created an email template, most variable work however I cant get it to pull over the Customers firstname and lastname Subject: New call logged, Call Reference IN00000312. {{.H_fk_user_name}} Dear {{Customer Contact.H_firstname}} {{Customer Contact.H_lastname}}, Thank you for contacting the IT Support Helpdesk. This message is a confirmation of your request taken on: 10:44:06 15-03-16 by: kesout Request Type:- sefsef

ah ok thanks.

Just a question on archiving. Does this still count toward the total number of users? (will I have to purchase more users) I will send the fault to support

I have deleted a load of old account and now I get the error above

have resolved this by using Wait for request owner rather than new request owner

Hi Trevor I am still unable to get this to work. Did you get any response from your development team?

I don't seem to get this option

That's great my only question would be what do I have to set the Decision criteria to "outcome =="XXXX" "

I have a process that I want to wait for a call owner to be assigned but I don't want the timers to be affected (eg call not put on hold) and then to automatically continue when the call is assigned (so without a separate human task)

Is it possible to set a default value to a dynamic drop down selection box. I see it can be done on a static list but down see any options on a dynamic one.

Great Thank you Trevor

yes

Currently this is not readable at the current hardcoded size

On the wiki is states "company logo should not exceed 300 pixels in width and 30 pixels in height" is this set in stone as we have a logo which would need to be taller to display at a readable size. I have tried to change the size of the .png file but I guess it is hard coded the height.

Perfect Thank you

Thank you

What ways are there to search for closed calls?

Hi Bob Even changing the brand to No Match it still doesn't get to the Respond to Customer (Human Task). If it goes down the "owner" branch it functions correctly.

In this BPM I am dealing with an incident and everything works unless an owner is not assigned during Progressive capture. What I have tried to do is add in a catchnet where if "global["flowcode"]["ownerid"]=="" then Assign Call to Creator, however this fails. What am I missing or is there an easier solution. The other branch from the decision where"global["flowcode"]["ownerid"]!="" works fine.

Hi Daniel I wasn't trying to go from the abort node. I just placed it there so I could save the BPM so I could screen shot it. I was trying to go from the checkpoints into the end parallel task but they would not connect.

Is it possible to update the Details - Description field with the answer from a question asked in capture. For example the question is password reset - what system do you need password reset for. This answer then populated in the Details Description field.

Great thank you