Kelvin

We also have the error and logged a service ticket earlier

Thank you it was the use of {{.h_resolution}} and not {{.H_resolution}}

I have seen an issue whereby when we seen emails to users that are not from an email template the Case changes. eg. I typed Test Resolution to check to see if the case changes Email sent test resolution to check to see if the case changes Please can this be looked at as it doesn't look very professional.

@James Ainsworth @cchana Would you expect this to work This returns 518 for each day. I would like to know what calls are not closed at the end of each day.

I am trying to write a report/widget to show number of calls logged per week based on the Asset_Type. e.g. number of PC Faults per week number of Printer Faults per week To be honest I am not sure where to start with the widget as the asset type would not be stored in the incident record. What I think I need to know is the link field name between an incident and an asset.

@cchanaPerfect thanks

Thanks for the update

Would it be possible to add the Snippet feature to the Resolution Field. In some instances we have a look of calls with the same issues and it would be quicker if we could select a resolution through a snippet.

I am trying to set up a widget to show a count for for the top 10 customers logging faults. Filter = h_datelogged>=DATEADD(DAY,-7,GETDATE()) Unfortunately this dose not return any data. Any ideas

Thanks for adding this feature however I am disappointed to not see the ability to share the attached Chart. The other issue is the the user is then unable to convert the view into a chart. or am I missing something...

Hi James When creating the measure Date Ranging Column is mandatory and once you save the measure it then populates the Date Ranging Column2

@cchana This was copied from the Calls Active Monthly measure which I believe was in the system when we went live. I have only changed the frequency. I am looking to have a trend line for number of active calls at the end of each day.

Thanks for the suggestion however no it doesn't help. For example if I look at all calls open last night it was about 350, the measure only shows 19, I am not sure where this number comes from.

Could anyone help with this measure, I want to show number of Active Calls (Daily) to include IN, SR and CR When this runs I only get 50-60 calls where we have 350 open tickets.

I have created a widget which displays correctly Average fix time displayed in HH:MM:SS When I add this to a Dashboard it changes it to Seconds which looks a bit confusing to the user. Should this bring across the settings from the Widget properties. Widget Dashboard

That is the same as the sample ones which work. The measure works fine it just when I try to make it into a widget

I am having troubles turning a Measure into a widget. If I click save I get this

Thank you

Config file attached. I am sure its something I am doing wrong calls-by-site.report.txt

@TrevorKillick Hi, I have just checked and they are still showing low to high even when I change the ordering to Sort Descenfing

@cchana When the call is auto logged and appears in my queue the whole email is copied into the summary and description field but no attachment and no link back to the email.

I have start playing with email routing and have managed to set up a rule to auto log an SR for a particular subject line however it doesn't add the attachment to the call. Am I missing something.

cool thank you

Thanks for the input I will have a look

Will I be able to extract the whole asset DB or will I be limited to 1000 records?