Kelvin

Is there a way I can export the Asset DB to CSV file

Did anyone have any ideas regarding the Multi tick box etc within a Human Task. I have had a response separately regarding the attachment.

@bob_dickinson on a similar note is there a "wait for attachment" we want to make it mandatory for a user acceptance form to be attached to the request before proceeding further.

Thanks Bob

Could we have an additional Suspend task for Suspend until scheduled on Change Calendar

Is it possible to capture any information during a Human Task. example I am building a BPM for Change Management and I want to add a Human task to Ascertain which Servers would be involved (Multiple tick box) and force the user to submit an attachement.

Did anyone get any further with this. I am also struggling to work out how to both report on this and also to set up a dashboard graph of ages of calls.

Can we have a new sub forum so that we can share our reports or useful views. This would not be an area for asking for help more for sharing the final reports etc.

This is definitely a would be nice to have post. Would it be possible to have on the Customer selection form, when you select a customer it displays their contact number with the ability to update the details. We often find users have moved desk or office and the phone number has changed.

Just to let you know we are also experiencing a similar issue. I can see a request by going into the team view but if I look through a custom view which shows calls where I am the owner it then doesn't appear.

Help - Im new to reporting so probably something obvious. I have created a report to show number of calls logged per site for a given time frame. I am using h_itsm_requests h_itsm_requests->Site h_itsm_requests->Request Types Filter h_itsm_requests->Date Logged value is between <user prompted input> AND h_itsm_requests-> Request Type value equals incident Ordering Site - Count This works however it lists low to high. I would like to display high to low but even by changing the sort Descending it doesn't change.

I did see the new release in another post, Thats great news

Cool Thanks I will take a look. Thanks for the prompt response

Yes this was assigned to a team I wouldn't normally view but from a helpdesk point of view when the customer phones for an update we would need to be able to see the call.

I have come across a little bug/security feature I was searching for a call today and successfully managed to find it through the top search bar however the results underneath were in black text and I was unable to look at the call. After looking at the DB I worked out the call was closed by an agent who is in a team that I am not a member of. I was able to view the call by adding myself into that team. Can you confirm if this is intended.

I dont seem to be able to change the visibility of the post.

I have a post which contains potentially sensitive data, If I was to give you guys a ref number and post are you able to amend the content

Can you tell me what table contains updates for calls. I have a particular request I need to remove some information from and need to find the correct table within direct table access.

No it jumps from the first custom form to the last form

Thanks for the info Martyn

Yeah we already use Site for the internal departments, I have now been asked to capture departments at other sites. My only thought was to list them e.g. ED XRAY offsite ED offsite XRAY Just wondered if there was a cleaner way to gather the info

I need to be able to set up departments within Sites and unsure the best way to do this. eg. A nurse is working at another site in the xray department or A nurse is working in our site in Xray. I need to be able to provide stats as to where calls are being logged from and by what department. I hope this makes sense.

Yeah that sounds perfect

Is it possible to have a separate set of Resolution Profiles for Incidents and Service Requests?

Just to let you know we are experiencing the same issue.