Stephen.whittle Posted September 1, 2022 Share Posted September 1, 2022 Is there a way of reporting on page analytics for the exployee and customer portals? IE Page visit count, unique visits, peak hours etc? If not is this something that is on the roadmap? Link to comment Share on other sites More sharing options...
Steve Giller Posted September 1, 2022 Share Posted September 1, 2022 I'm not aware of any plans to look at this - Current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library Link to comment Share on other sites More sharing options...
Stephen.whittle Posted September 1, 2022 Author Share Posted September 1, 2022 Thanks Steve. I had checked there first and couldn't see anything but was curious whether it was on a 90day+ roadmap not published. Would be great if any other customers could +1 this if they feel this functionality would benefit their service because it certainly would ours. Link to comment Share on other sites More sharing options...
samwoo Posted September 1, 2022 Share Posted September 1, 2022 I think it would be useful +1 Might be an idea to raise a new thread with the enhancement tag or if Steve or someone from Hornbill can update this one. At the moment we don't know which pages the customers visits the most or least as well as who so having analytics would be very helpful. Link to comment Share on other sites More sharing options...
will.good Posted September 2, 2022 Share Posted September 2, 2022 +1 Link to comment Share on other sites More sharing options...
Llyr Posted January 16, 2023 Share Posted January 16, 2023 +1 Link to comment Share on other sites More sharing options...
HGrigsby Posted January 16, 2023 Share Posted January 16, 2023 +1 for us too please Helen Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted April 21, 2023 Share Posted April 21, 2023 +1 Link to comment Share on other sites More sharing options...
Kelvin Posted April 21, 2023 Share Posted April 21, 2023 +1 Link to comment Share on other sites More sharing options...
Adam Toms Posted April 21, 2023 Share Posted April 21, 2023 Would be incredibly useful information to understand average length of time, where the peak hours are etc, and perhaps drive continual improvement, where figures are lower than average. So +1 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted April 21, 2023 Share Posted April 21, 2023 Pages that are accessed by Users are recorded in their Bookmarks, this information is all available in the h_sys_bookmark_history table. 1 Link to comment Share on other sites More sharing options...
Llyr Posted April 21, 2023 Share Posted April 21, 2023 Does this table show every time they have been to a page or when they last visited the page? Link to comment Share on other sites More sharing options...
Steve Giller Posted April 21, 2023 Share Posted April 21, 2023 @Llyr On testing this is shows the most recent visit, the timestamp is updated each time. 1 Link to comment Share on other sites More sharing options...
Jeremy Posted April 24, 2023 Share Posted April 24, 2023 +1 for us too, things like which links/forms aren't clicked would also be useful so that we can remove or address forms that aren't getting any use. Link to comment Share on other sites More sharing options...
Emily Patrick Posted April 25, 2023 Share Posted April 25, 2023 +1 from us too please Link to comment Share on other sites More sharing options...
George Zippo Posted April 27, 2023 Share Posted April 27, 2023 +1 We are hoping to be able to compare usage of the Hornbill Portal with historical data from other tools previously used by our teams (IT and NON IT) to understand if usage is up or down after the transition. Similarly, in the future we want to encourage other teams to onboard into Hornbill and such information would be a useful to aid those conversations. + other reasons listed by other above. 1 Link to comment Share on other sites More sharing options...
Gerry Posted April 27, 2023 Share Posted April 27, 2023 All, We have added a new system table h_sys_pagevisit_log which will record page visits, this is effectively an extension to the history/bookmarks implementation. In addition, there will be a new system setting system.pageVisitLog.purgeAfterDays which will control how much history is kept, this will default to 90 and is settable anywhere from 7 to 365. This log will tell you who is visiting which pages, but will not log any page/application specific data. There is no user interface to view/display this data, it is envisaged you can use reporting to query what you need. This is a trivial addition so no real planning required, a simple addition, so will be in the release pipeline over the next 2-3 weeks. You will not have to enable anything once released, it will start recording page visits automatically. Gerry 2 6 Link to comment Share on other sites More sharing options...
Stephen.whittle Posted April 27, 2023 Author Share Posted April 27, 2023 Great! Thanks Gerry and team! Link to comment Share on other sites More sharing options...
Llyr Posted April 27, 2023 Share Posted April 27, 2023 That's great news, that for putting something in place so quickly. Link to comment Share on other sites More sharing options...
Jim Posted January 3 Share Posted January 3 Hi @Gerry I am noticing errors in the logging of service request views Link to comment Share on other sites More sharing options...
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