Employee Portal - Page Analytics

[Stephen.whittle]

Is there a way of reporting on page analytics for the exployee and customer portals? IE Page visit count, unique visits, peak hours etc? If not is this something that is on the roadmap? 

[Steve Giller]

I'm not aware of any plans to look at this - Current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library

[Stephen.whittle]

Thanks Steve. I had checked there first and couldn't see anything but was curious whether it was on a 90day+ roadmap not published. 

Would be great if any other customers could +1 this if they feel this functionality would benefit their service because it certainly would ours. 

[samwoo]

I think it would be useful +1

Might be an idea to raise a new thread with the enhancement tag or if Steve or someone from Hornbill can update this one. 

At the moment we don't know which pages the customers visits the most or least as well as who so having analytics would be very helpful. 

[will.good]

+1

[Llyr]

+1

[HGrigsby]

+1 for us too please 

Helen 

[Gareth Cantrell]

+1

[Kelvin]

+1

[Adam Toms]

Would be incredibly useful information to understand average length of time, where the peak hours are etc, and perhaps drive continual improvement, where figures are lower than average.

So +1

[Steve Giller]

Pages that are accessed by Users are recorded in their Bookmarks, this information is all available in the h_sys_bookmark_history table.

[Llyr]

Does this table show every time they have been to a page or when they last visited the page?

[Steve Giller]

@Llyr On testing this is shows the most recent visit, the timestamp is updated each time.

 

[Jeremy]

+1 for us too, things like which links/forms aren't clicked would also be useful so that we can remove or address forms that aren't getting any use.

[Emily Patrick]

+1 from us too please

[George Zippo]

+1

We are hoping to be able to compare usage of the Hornbill Portal with historical data from other tools previously used by our teams (IT and NON IT) to understand if usage is up or down after the transition.

Similarly, in the future we want to encourage other teams to onboard into Hornbill and such information would be a useful to aid those conversations.

+ other reasons listed by other above.

[Gerry]

All,
We have added a new system table h_sys_pagevisit_log which will record page visits, this is effectively an extension to the history/bookmarks implementation.  In addition, there will be a new system setting system.pageVisitLog.purgeAfterDays which will control how much history is kept, this will default to 90 and is settable anywhere from 7 to 365.  This log will tell you who is visiting which pages, but will not log any page/application specific data. There is no user interface to view/display this data, it is envisaged you can use reporting to query what you need. 

This is a trivial addition so no real planning required, a simple addition, so will be in the release pipeline over the next 2-3 weeks.  You will not have to enable anything once released, it will start recording page visits automatically. 

Gerry

[Stephen.whittle]

Great! Thanks Gerry and team! 

 

[Llyr]

That's great news, that for putting something in place so quickly.

[Jim]

Hi @Gerry I am noticing errors in the logging of service request views