Stephen.whittle Posted September 20, 2023 Share Posted September 20, 2023 Can data from questions configured in an IC be added to the index document for the employee portal search bar. We currently have keywords or questions configured in ICs which would benefit the customer is exposed in the search bar to assist with signposting customers to the correct request process for their particular issue. We have some processes which account for multiple customer journeys buried in a single catalogue item and single IC. Because we cannot tag or add keywords to a catalogue item in service portfolio this makes it hard sometimes for the customer to navigate to the right option. @Adrian Simpkins FYI 1 Link to comment Share on other sites More sharing options...
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