Hornbill service disruption

[PeterL]

Hello is anyone having any issues with their instance loading? About 5-10 mins ago when ever you try navigate through hornbill you are met with the never ending loading. 

[Kelvin]

Also affected here

[JakeCarter]

Just now, PeterL said:

Hello is anyone having any issues with their instance loading? About 5-10 mins ago when ever you try navigate through hornbill you are met with the never ending loading. 

We are having the same issue here as well

[Frank Reay]

+1

[WFMKC]

Yes, this is an issue for us as well

[Berto2002]

Our service is not responding. Raising Premier Support now

[HGrigsby]

+1 - same for us too

[Martyn Houghton]

Same here

 

[JBasey]

Same for us at Waltham Forest Council

[Alisha]

This is affecting us as well.

[Keith Stevenson]

Breto,
Thanks for the post. Can you clear your Browsers Cache. 

Kind Regards

Hornbill Cloud team

 

[Keith Stevenson]

All
Thanks for the post. Can you clear your Browsers Cache.  This should allow it to conitnue.. We are looking at the root cause

Kind Regards

Hornbill Cloud team

[PeterL]

'Tis a sad and dark day, hornbill has gone into hibernation. 

[jmcnae]

us too

 

[HHH]

+1

[PeterL]

Just now, Keith Stevenson said:

All
Thanks for the post. Can you clear your Browsers Cache.  This should allow it to conitnue.. We are looking at the root cause

Kind Regards

Hornbill Cloud team

Still loading, even using incog

[Stephen.whittle]

+1

[Martyn Houghton]

@Keith Stevenson

No response on fresh login page in incognito window so does not appear to be a browser issue.

Cheers

Martyn

 

Cheer

[Jeremy]

we are experiencing issues too

[WFMKC]

3 minutes ago, Keith Stevenson said:

All
Thanks for the post. Can you clear your Browsers Cache.  This should allow it to conitnue.. We are looking at the root cause

Kind Regards

Hornbill Cloud team

Nope.  Clearing cache not working for us either or incognito mode

[Paul Bierton]

We too are having an issue, inspection the console gives the following error 

[Michael Taylor]

+1 here too. The service status page says all is working though.

 

[P Morris]

4 minutes ago, Keith Stevenson said:

All
Thanks for the post. Can you clear your Browsers Cache.  This should allow it to conitnue.. We are looking at the root cause

Kind Regards

Hornbill Cloud team

Didn't make any difference, still just loading.

[Berto2002]

Clear cache worked for our SDesk Manager but has not worked for me. We are asking our Infra people to clear cache and report back for whom this is working and who not

[Keith Stevenson]

@Martyn Houghton

Thanks for the reply. Can you try Dev F12 console and see if there are any errors. Also In F12 console on the network tab click Dsiable Cache and see if that changes it. (Our Developers are still working on root cause) 

Kind Regards