Jacopo Carraro

Hello, We are trying to style a label following the wiki markup guide lines from the Hornbill wiki page. We are having an issue where we are unable to style a label to add a background colour. Below is an example of something we are trying to recreate. If it's not possible to create exactly like this picture, what can we do to get as close as possible to it with the tools available on the platform? Thank you.

I am having the same issue on our workflows, and not only on lock/unlock actions, but also for suspend actions. The error you have shown is exactly the same as mine, and it started to happen after the new patch. If I restart the workflow manually, it then works. Support was unable to pinpoint the exact issue, does anyone have a solution for this? Thanks.

Hello, I have a quick query on setting up a new Inbound Routing Rules. I know these rules can create new tickets, or update them, but I am unsure what the update function would do. Would it just update the ticket with the body of the email, writing the content on the ticket's timeline, or is it possible to have a rule setup in a way that can be used to change the state of a ticket (E.g. change its state to closed). Thank you.

Hello, I have a quick query on setting up a new Inbound Routing Rules. I know these rules can create new tickets, or update them, but I am unsure what the update function would do. Would it just update the ticket with the body of the email, writing the content on the ticket's timeline, or is it possible to have a rule setup in a way that can be used to change the state of a ticket (E.g. change its state to closed). Thank you.