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katy_palmer

Supportworks Users
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Everything posted by katy_palmer

  1. Us too please, does anyone have the url that takes the customer to the pop up for the feedback? I have gotten lost in the endless streams of posts in the forum about feeback.
  2. @Steve Giller is there an update to this enhancement request please? @Salma Sarwar
  3. We would like the capture to determine the call class based upon questions and answers e.g. its broke/not working/stopped working etc. = incident then uses a capture and logs the call as an incident or I would like/I need etc. = Service Request uses a capture and logs the call as an service request. Is this possible? and if so how?
  4. Can anyone tell me if it is possible (and how to) create a report that counts how many calls have been logged from and email and updated by an email. Thanks
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