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James_R

Hornbill Users
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    Chelmsford City Council

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  1. Many thanks to @Nanette and the Devs for spotting the issue with last nights 3086 update to our instance - I'm pleased to report that everything is now accessible following a full update to the system.
  2. We tried an alternative browser and reset cache etc first thing this morning and post the latest fix update - same issues on the mobile app too
  3. As its stands for our Instance: 1. Basic can view their Request call ticket list within the portal, but receive blank screen when accessing individual call tickets 2. Basic cannot log new call tickets; "EspMethodCall::invoke: Operation[data::entityAddRecord] Error loading related entity 'Services' record, key = '51'. Error: No record found" 3. Users can view their call ticket views, but error when accessing individual call tickets; /apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityGetRecord] The specified record (SR00019444) was not found 4. Hornbill admins can access the Service Portfolio list, but cannot access individual services; /apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityGetRecord] The specified record (25) was not found
  4. Hi Alex - I've applied the widget workaround and the request list is now visible within our customer portal, but both basic and users unable to access individual calls. Customers receive a blank screen and users the below error: /apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityGetRecord] The specified record (SR00017861) was not found
  5. Hi - I set the below nodes to obtain the info (Request > GetRequestInfo > ProgressiveCaptureAnswers) then set as custom (RequestUpdate > Request > CustomFields) at the start of the process, which I then pick up in the email template
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