Jump to content

"Unable to load Framework" error displayed on iPad


Recommended Posts

We have been running the hornbill application through a web browser on an iPad with no problems for over a year. Today when we opened up the usual URL, we had this unable to load framework message appear. The last time this iPad successfully worked with HB Service Manager was on Tuesday or Wednesday last week.

Trying to access this normal URL: https://live.hornbill.com/xxx/catalog/service/com.hornbill.servicemanager/111/

setTheme@https://live.hornbill.com/sbc/app/esp.bootstrap.js?rel=1693a:391:39
https://live.hornbill.com/xxx/app/esp.bootstrap.js?rel=1693a:550:20
promiseReactionJob@[native code]

Has anyone else had this error? Anyone know what to do?

image.thumb.png.a213397594b1bba3076185f9e70d5c6c.png
Could this have been related to the latest release which went out last week?  "Updated by SYS_SYSTEM On 27-07-2022 05:02. Release Date(Build: 2690)

Could this have been related to an iOS release? This is Safari 12 browser.

 

Link to comment
Share on other sites

Hi @Berto2002,

Was going to post a message saying that you are using  a very old version of Safari. 

We support the latest version of Safari 16 Beta and 15. But you are using a version that was released back in 2018 and there were many updates since then.

We will add a better message in that case so you will know the problem is the browser that you use. Can you please let me know what version did you update it to? 

Thanks,

Daniel.

Link to comment
Share on other sites

@Daniel Dekel Apologies if this not related but our users who use a web browser through their laptop get a similar error:
Do you want me to log this separately?

Error=
image.png.00e0eb1c07212c4ba34b78117a742223.png

To track log files, date.time of error was 02.08.2022 @11:08

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...