Keith Stevenson

Craig, Thanks for the reply. That seems to be more of a problem with your internet-for-guests.com wifi? rather than the cloudflare issue as it should be showing more hops. Can you try disconnecting from the hotspot and trying again. Kind Regards

Steven, Other cloudflare protected sites are also reporting issue s accessing sites from cape Town. Kind Regards

Steven, Thanks for that.. Yes our tests are via Johanseberg which suggests an issue local to cape town (Can you get someone in cape town to run WinMTR or tracert to 78.129.173.117 and live.hornbill.com) Can you also confirm what time the issue started occurring. Kind Regards

Steven, Thanks for the post. We can see no issue and our testing from South Africa all returns as expected. There was 1 reported blip with Cloudflare Africa region today but it should have caused no issues. Can you confirm that this is error is still occuring and not just a blip. Kind Regards

Adrian, Thanks for the post. If you hold off until Insights (June 17th-18th) we will have some exciting news regarding the Hornbill Holiday Manager application (And lots more) . Kind Regards Keith Stevenson

Adrian, Thanks for the post. For Spell checking we use the Browsers built in functionality, in Edge this is under Settings->Languages. Other browsers have similar options. Kind Regards Keith Stevenson

Joe, Thanks for the post. I have edited your post to remove the TXT files you added which contained your account details for the O365 accounts. As for the error. This suggests as office 365 problem. Can you confirm that you can log via Office365 and that says no error in status Kind Regards

The underlying disk had performance issues due to higher than expected reads\writes. The root cause of these has been identified and removed. All performance has now been restored.

Dear All We are currently witnessing lower than expected performance on 1 Database server that may effect a subset of our users. We are currently investigating and will provide updates every 15 minutes. Please see https://status.hornbill.com/

Dear Adrian, From your logs we can see that emails are being sent and accepted via mail.nhs.uk. You would need to contact the administrator of that server to identify cause of delay (If you click the Sent Item and then the Envelope next to the recipients mail you will see the Devliery Status and it should contain the handoff and delivery accepted by mail.nhs.uk message for your SMTP administrator to use to track.) Kind regards Keith Stevenson

Stuart. If it is a new IP you have for your SMTP server, You will need to speak with your IT team and ask them to update the DNS record for mail.gs-associates.co.uk. You could try entering the new IP in place of mail.gs-associates.co.uk in the Mail connector, however the reason for DNS is to make IP changes transparent. As mentioned above, there could also be firewall rules that existed before to allow our servers to connect (from 87.117.243.10) to your SMTP Server that will need to be updated with your new IP (Again your IT Team will need to do this). Hope this helps. Kind Regards Keith Stevenson

Colin, Thanks for the post. Yes the password can be reset. Can you email cloudsupport@hornbill.com from your associated Email account and we can action this. Kind Regards Keith Stevenson

Keith, Thanks for the post. Status.hornbill.com (which you should hopefully be subscribed to - link at bottom of that page), shows all outages\performance issues or unexpected downtime for all data centres. If you look at the graph you can drag a particular date range to see any non 100% (would indicate a problem at that time). Unfortunately, there is no other searching within that page and you would need to scroll through by date to find previous issues. If you have subscribed you woiuld get an email each time the status changes which could then be kept by yourself to show auditors in future. Kind Regards Keith Stevenson

All, This has been restored. We will provide a full update shortly. Kind Regards

All, Thanks for the posts. We can inform you that this was due to a disk lock on the underlying database and resolved by clearing the lock. This started around 14:26 All was resolved at 14:34. Kind regards Keith Stevenson

@Paul Alexander, Thanks for the post. The previous issue was an all or nothing kind of thing so not sure why some are still failing. Will have a quick look now. Kind Regards Keith Stevenson Have checked and the ones that fail, do so in flowcode which appears to be unrelated to last weeks issue. I have escalated this internally as a priority and we should get back to you shortly.

All, Thanks for the post. We have now identified the root cause and resolved this. A full RCA will be provided shortly, but briefly an index was removed on a given table that caused a number of frequently ran queries to take much longer than anticipated. The index has been re-added to all instances. Kind Regards

All, We have now made this setting change to all instances and it should take effect over the next 10 minutes. Kind Regards

@jdoran, We can inform you that this has been applied to your instance. It will take upto 15 minutes for the setting to be replicated. Kind regards

@Frank Reay Your instance was done (see above), New emails should be processed Automatically. Can you confirm Kind Regards

@Adam@Greggs @Logan Graham We can inform you that we have set the flag on your instance and you should find Auto Responder resolved in 10-14 mins KInd Regards

@Martyn Houghton Its per Instance. We will make the change to yours now and that should take effect within the next 10-15 minutes. Kind Regards

@Frank Reay @Paul Alexander We have now identified the root cause and provided a change to our configuration system that should allow you to proceed with Auto Responder calls. Can you confirm. Please note that this is a temporary fix and we will provide a full update once available. Kind Regards Keith Stevenson

All, Thanks for the posts. We can now replicate this and are investigating Kind Regards

Paul, Thanks for the post. Can you confirm that 1 example of this is the daily Office 365 Checks at 08:00 each day. Kind Regards