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Keith Stevenson

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Posts posted by Keith Stevenson

    How to change the default template for emails within Mailboxes

    in Service Manager

    Posted

    @EWA
    That's a little strange as clicking the Tick should set it to default for now and future emails (I tried it on 3 instances and 3 browsers and all worked as expected). Can you Press F12 switch to the network view and then replicate by Clicking the Tick against No Template.  In the Right hand side you will see the session/Mehtod=setApplicationOption (See below image). If you can post a screenshot of that it may highlight why its not saving

    image.png

    Kind Regards

    How to change the default template for emails within Mailboxes

    in Service Manager

    Posted

    @EWA
    From the screenshot it appears that No Template is the default. You have the tick next to it. 

    As for highlighting it you just hover the mouse over the template and then you will see the Tick .. If you click that Tick it becomes your default.  See the Attached Gif in which it shows changing default from No Template to Cloud and then from cloud to No Template

    Kind Regards


     

    EmailTemplate.gif

    Is there anywhere I can report inappropriate suggestions generated by AI Assist?

    in Service Manager

    Posted

    @RRC
    Thanks for the Post. hornbill uses OpenAI for its AI assist and is not perfect and it may suggest incorrect content and therefore should be used on when it will be reviewed by a Human before sending.  The model is always learning (Although not from Hornbill content but from other world data) and will get better overtime.  An administrator can also disable this functionality if required 

    Further details on the AI Assist are below

    https://docs.hornbill.com/esp-fundamentals/productivity/ai-assist

    It should also be noted that the above AI Assist is AI in its crudest form, however we are now hosting the beta of HAI which is much more tailored to typical Hornbill customer use cases and Service desks.  This is currently in beta and you can request to be added to the beta list via your customer success manager. 

    Further details on HAI can be found at https://docs.hornbill.com/servicemanager-config/administration/hai

    Kind Regards

    Hornbill Cloud Team

    • Like 1

    Email Issue

    in Service Manager

    Posted

    @Paul Welby
    From the logs it appears the Username or password associated with the account is wrong. These should be checked and re-entered in Hornbill

    PopCmdSent: <base64 string in XOAUTH2 format>
    PopCmdResp: -ERR Authentication failure: unknown user name or bad password.
    POP3 response indicates failure.
    AUTH_XOAUTH2_response: -ERR Authentication failure: unknown user name or bad password

    Kind Regards

    Date Formatter issues this morning

    in Business Process Automation

    Posted

    @Sam P
    Thanks for the post. This is now resolved. This was due to a Ibridge file that seems to have been corrupted on download\application to your instance this morning and resolved by replacing the file with a valid copy.  We will look to add additional sanity checks to ensure that this doesnt happen again. 

    Kind Regards 

    Hornbill Cloud Team

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