Sahana. Shenoy

Unable to raise a support ticket through https://www.hornbill.com/support

By Sahana. Shenoy, May 3 in Employee Portal

• support
• employee portal

bulk update We would like to know, is there any enhancement planned in the coming future to include "Category" as an Option to bulk update like we have for Update, Resolve, Priority and to Cancel.

By Sahana. Shenoy, April 23 in Service Manager

• categorisation
• category
• (and 1 more)

  Tagged with:

  • categorisation
  • category
  • categories

Change Management Board- How can I get the Cancelled changes from the Board?

By Sahana. Shenoy, January 25 in Board Manager

• boards
• card
• (and 1 more)

  Tagged with:

  • boards
  • card
  • lane

Auto Assign to most available Analyst takes precedence how to control?

By Sahana. Shenoy, February 8 in Service Manager

• autotask
• auto assign to most available analyst
• (and 1 more)

  Tagged with:

  • autotask
  • auto assign to most available analyst
  • auto assign

Is there a way we can receive an email notification when we are tagged in a ticket in Hornbill? as currently it only shows up in the notifications in the portal and are being missed.

By Sahana. Shenoy, January 19 in Service Manager

Asset- Can we hide/delete the Current State while creating new Assets ?

By Sahana. Shenoy, January 23 in Service Manager

• asset details
• state

Attachments are not getting copied to a Service Request from Incident.

By Sahana. Shenoy, January 11 in Service Manager

• attachments
• autotask
• (and 1 more)

  Tagged with:

  • attachments
  • autotask
  • image