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Aaron Summers

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Posts posted by Aaron Summers

    Error - There is a CSRF token mismatch, request cannot be process: mailadmin

    in System Administration

    Posted

    Hello,

    Can someone help me to fix this issue urgently. It having a huge impact with my work and unable to carry out my projects. I am not sure what caused this and I have tried few steps:

    Refresh
    Hard refresh
    Restart computer
    Shut down
    Clear cookies

    None fix the issue. I have screenshot from console of the error if that help to identify the issue(s):

    image.thumb.png.d92bdfecaa7bc5a2a5c35314c0c7c683.png

    Can someone get back to me ASAP to get this fix please.

    Kind regards,
    Aaron Summers :) 

    BPM warning message did not clear after the changes had been made

    in Business Process Automation

    Posted

    Hello,

    Myself and @samwoo have encounter the issue which I believe is a bug related to the warning of the nodes which did not disappear after the changes been made.

    image.png.8c952cf700948ce06b1a4d9e9a223961.png

    The code look like this: 

    New Starter Request for &[functions.pcf("frm_NewStarterDetails","h_custom_a")] &[functions.pcf("frm_NewStarterDetails","fld_surname")]
'''Start Date:''' &[functions.pcf("frm_NewStarterDetails","h_custom_b")]
----
'''Name:''' &[functions.pcf("frm_NewStarterDetails","h_custom_a")] &[functions.pcf("frm_NewStarterDetails","fld_surname")]
'''Job Title: ''' &[functions.pcf("frm_NewStarterDetails","fld_jobtitle")]
'''Company:''' &[functions.pcf("frm_NewStarterDetails","fld_company")]
'''Location:''' &[functions.pcf("frm_NewStarterDetails","fld_starterloc")]
'''Team/Department:''' &[functions.pcf("frm_NewStarterDetails","fld_starterteam")]
----
'''Managers Name:''' &[functions.pcf("frm_NewStarterDetails","fld_manager")]
'''Managers Phone Number:''' &[functions.pcf("frm_NewStarterDetails","fld_managerPhone")]
'''Authoriser:''' &[functions.pcf("frm_NewStarterDetails","fld_starterauth")]
----
'''Requires the same access as:''' &[functions.pcf("frm_NetworkAccess","fld_similarAccessName")]

    Also double checking the summary and the warning flowcode is not there (email address).

    Similar warning flowcode for this:

    image.png.f270b9a8c559448144500b64600710ae.png

    &[functions.pcf("frm_NewStarterDetails","h_custom_a")] &[functions.pcf("frm_NewStarterDetails","fld_surname")] who is a new starter starting on 
&[functions.pcf("frm_NewStarterDetails","h_custom_b")] who needs access to ####
Refer to the following New Starter Request for more details:[[https://live.hornbill.com/wbcservicedesk/servicemanager/request/view/&[global["inputParams"]["requestId"]]]]

    the warning flowcode is not there (answer 18).

    I think it a bug but would appreciate for your help to investigate this.

    Thanks,
    Aaron :)

    Data Query doesn't fire Override Flags

    in Progressive Capture

    Posted

    We currently have some options in a PC where if a user chooses an option based on a Data Query, it should fire an Override flag if it meets the criteria for another question to pop up.

    I think this may relate to @samwoo's other query where the Data Query is actually returning the ID instead of the Value, which if this is the case is causing issues. 

    Can you confirm that this is the case? We need the Override flag to look at the Value of the Data Query selected, not the ID. This is getting a bit urgent as we've had to show all fields which should only show based on different selections as a workaround and thus cluttering the PC forms.

    Thanks

    Aaron :) 

    Details Form - Drop down list ordering

    in Service Manager

    Posted

    On 8/4/2016 at 8:39 AM, Daniel Dekel said:

    I'll keep you informed about our next changes.

    Hello,

    Just wondering if there is any further changes to come in regards to the Simple Lists? Specifically ordering the list by ID?

    I have a dilemma where I need to reorder a simple list, but I am not sure whether to use the Value or Display (for the moment).

    Can someone answer the following:

    1. When looking at a "Simple List" value in the BPM when reading from a Progressive Capture form, what is it looking at - Value or Display?
    2. When viewing a "Simple List" in the Progressive Capture form, what will the customers see - Value or Display?

    I need to know which column to put numbers in where it...

    1. Won't affect what the customers see currently
    2. Won't affect what the BPM is looking at (we use Simple Lists for the customers to ticket the Applications they use and it auto creates tickets into relevant queues)

    Thanks,

    Aaron :) 

    Data->Background jobs

    in System Administration

    Posted

    Hello,

    I am just wondered about this area. I have run it last week to re-index everything within Hornbill and the last time I checked was around 6 days and something (still running) on Thursday. It was massive so we know it going to take awhile to finish it job.

    However

    When I checked today, I do not see these background jobs appear anywhere even in "Succeed" section. So there is no information to tell me how long it takes etc so that we can work it out in the future preparation to put in place to schedule for re-index.

    image.png.528537f035f91d0d9d83de518ccc944f.png

    Or perhaps it would show else in the system?

    Thanks,
    Aaron :)

    Date fields not showing in Progressive Capture on the Self Service Portal or Service Manager

    in Collaboration

    Posted

    Hello @Daniel Dekel @Victor

    While Sam is currently on leave at the moment,

    I have taken this situation and I believe I have fixed the issue with New Starter Request. (the Workflow in Service Request Configuration was somehow linked to WBC Leaver Process.

    However when I changed it and test it. Sadly the error still persist with New Starter Request process. [See screenshot below]

    This is the matter of high urgency require to swiftly resolve this ASAP as Sam said it have an massive impact to our IT at the moment.

    Thanks,

    Aaron

    image.png

    Custom PC - "Get All Sites"

    in Progressive Capture

    Posted

    @Daniel Dekel

    Apologises for the delay, the customer have managed to replied back to me with information:-

    1. What browser and Operating System does the Basic user (you) use? 
    ANSWER: I'm sorry, but I don't know the answer to this - hopefully you will be able to say what it is. His Operating System is: 6.1.7061.24214. His browser which updated by are is: image.png.870c1e77e34fa74455e4787aeffe65d9.png

    2. I understand this is the only Progressive Capture (PC) that he has a problem. Is there any other PC that has the Sites List drop down or this is the only one? (what he asking is whether any of your colleague would have this same issue as yours? You can ask them and check to confirm)
    ANSWER: I am the only one in the office that usually does new starter requests, so no one else has reported a similar problem. I have asked a colleague to do a recent new starter request using the Portal on their PC and it worked fine.

    3. (one of the customer reported to him and confirmed he can raise it again):
    The previous customer that had this issue mentioned that he uninstalled Chrome and installed it again and it started working. I wonder if the customer has some Extension or Plugin in his browser that could interfere with our logic? Perhaps you can ask him also if he can disable the extensions/plugins and try again? Or try this with a different Browser.
    ANSWER: As far as I know I do not have any extensions or plug-ins. Nothing as changed since being able to do new starter requests in the past.

    Custom PC - "Get All Sites"

    in Progressive Capture

    Posted

    @Daniel Dekel @Victor

    Hello, as requested from Victor to post it on here for the same error show above but for one of my customer when he tried to raised a new starter request. please see below:

    Hope you do not mind me contacting you (Victor through message) directly as it the only user that have this issue out of over 1000s (basic users) in our system.
    He is a basic user and he never had any problems apart from when trying to raise a new starter request.

    This is his message: "Unable to progress a new starter request on the Portal. As soon as I go in to the first page of the request, a red error message comes up, which says: The specified remote query " does not exist. I can enter most of the details in the boxes, but when it asks for location, the drop down does not work and free text is not accepted. This is stopping me from completing the new starter request. Thanks"

    his role: image.png.c81f85a48b26e63289707acf7261418c.png

    I asked him to elaborate a bit more about the issue and whether he have the same error when try to raise on different services, his respond:

    "In response to Aaron's email:
    I only get the red error message on the New Starter Request - all other requests on the Portal seem to be OK. This only happened the other day when I tried to do it, I haven't had this message appear before, and I haven't had a problem entering all the info before."

    So I am a bit baffled of how or why this error appeared, he have been on regular basis raised new starter/leaver request for long period of time and never have any problem until yesterday (8th August 2018). He also raise incident about this error today without any issue.

    Hope with your :ph34r: brain, you would be able to see the error and inform me the solution :)

    Many thanks,

    Aaron 

    Failed Delivery on Email

    in Collaboration

    Posted

    @Keith Stevenson

    I obviously wasn't aware of this topic until I posted it afterwards.

    Anyway, I'm in the same boat as Stephen as one of our inbox have over 21K red flagged. So obviously most of them are historic but as I mentioned in this topic: 

     

    If it possible to add filter list by search so that in would search for all folders with red flagged?

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