Nikolaj

@Steve Giller we have also problems with boards today. this was working fine last weeks. did you change something in the settings of roles and access levels? because we never needed that role you mention. Thanks Nikolaj

Ooh i found out that i miss this board under Service Manager Boards it is disappeared somehow? thanks Nikolaj

Hello all, We have a similar problem with an business process using boards for our new entry. this was no problem so far and we changed nothing. thanks Nikolaj

Hi @Steve Giller Yes, now it works. Thanks Nikolaj

Hello Support, We have the problem that we cannot create new assets. Doesn't matter which type it is we get always the same error. And we are sure that this name not exist. Thanks and regards Nikolaj

same for us

Hi @Victor Ok thanks. Works

@Victor thanks for your clarification. First i tried the this .{0,1024} but that was not working. i think it is ok just to have only letters here. But i would be intressted how it will look if i just want to limit the characters doesn't matter which. I'm not an expert so maybe you can help me. Thanks Nikolaj

ok I will do that. Thanks Nikolaj

Hi @Paul Alexander yes that helps. Do i have to add this node directly after the node email notification email customer? And if there is no connections added to the request the process will just go on or stops there with an error? And i need somthing like a decission node before? Thanks Nikolaj

Hi @Steve Giller i have found the right syntax for it ^[A-Za-z]{1,45}$ Thanks Nikolaj

Hello Support, Is it possible to send the resolution email notification to the customer and also to the connections/ Search customer impacted. That would be very helpful. Thanks Nikolaj

@Steve Gillerhere i think i have to type it in but i do not know what exactly. thanks Nikolaj

@Steve Giller thanks i would like to use the REGEX for the field Business...... but I'm not sure how i can do that and on the wiki i just find this here. But the Button ? is not working or i don't know how it works. Can you please help me here. Thanks Nikolaj Validate Input with RegEx Expression Including a RegEx Expression you can control how the user is to input the information into the field. Use the ? button to open the RegEx Selector to help with building your Expression.

@Victor ok thanks. can we improve this by a change of the fields or something? what can we do here or is it simple we have to reduce the characters. Thanks Nikolaj

@Victor we are using varible picker from the PCF Business justification: &[functions.pcf("GuestAccountDetails","h_custom_e")] Name, Vorname: &[functions.pcf("GuestAccountDetails","h_custom_a")] Firma: &[functions.pcf("GuestAccountDetails","h_custom_b")] Mail: &[functions.pcf("GuestAccountDetails","h_custom_c")] NDA: &[functions.pcf("GuestAccountDetails","h_custom_f")] Cloud Application: &[functions.pcf("GuestAccountDetails","h_custom_g")] was there a change because I'm sure that was working before. But could one of these be the problem thanks Nikolaj

Hello Support, Can you please help me here. We get this error message for sending External Authorisation. It was working before so i do not know why. thanks and best regards Nikolaj

+1 for additional flexibility to add custom fields.

Hello Support, @James Ainsworth Any Updates on this? it would be really very helpful. Thanks Best regards Nikolaj

Hi @James Ainsworth thanks. I will do it. :-). didn't saw it. regards Nikolaj

+1 for the asset viewer role, read only, not able to add new assets or update assets in our case. Thanks Nikolaj

Hello Support, I would like to have a user in Service Manager who is only able to view our assets not more. Is that possible? I have created a user with the role "asset management user" but when i look into the assets just the page is trying to load. But nothing happen. so what do i miss? Thanks Nikolaj

Hi @James Ainsworth Thanks for your Help. You are right I have admin rights. And when he click on the follow Button then he can see this information. I think i will try your solution and drag and drop the Instant Messaging field into the Job Details section where this information is always visible. Thanks and best regards Nikolaj

good morning @James Ainsworth I had a look to that user and they have all the rights View Customer Records. But they cannot see this information in the Request as i can see for example. Is there be any setting somewhere else maybe? Thanks and best regards Nikolaj

Hello @Steve Giller Ok thank you i saw it and will see if we can configure it for the data import because it seems that some of our user have filled it in and some not. Can you also tell me why some of my service desk user can see this information and the others not? is this something i have to setup in the user rights? or ist it related to the Team or Service/ catalog items? thanks Nikolaj