Nikolaj

I think i have done it now. But still can not use it in Teams. Is there something my Teams administrator has to do?

Hi @Adam Toms how can i published it to a teams channel? do i have to switch to an managed solution first by export the solution? Theses steps are not really clear to me. Hope you can help me? thanks and best regards Nikolaj

Hello Support, Can you please help me? I have imported the zip file and everything is there under Power Apps Solutions. But in the Teams App when i go to Power Virtual Agents and look to the chatbots i cannot find it? Can someone help me? Have I forgot something todo? Thanks and regards Nikolaj

@Steve Giller ok i will write a detailed description of our requirements and send it to you by email to customer success. is that ok? Thanks and best regards Nikolaj

@Steve Giller thanks, yes that would be great. We would like to use timesheet in the future but my manager would like to have a mix of manual booking and automatic booking for some Business processes. Please send me an update on this topic if possible. Best regards Nikolaj

Hi @Steve Giller yes that is correct. That would be the goal. And if we can see the customer who raised the request also on a calculation so we can assign the hours we need to the different customers departments by end of the year. This can be also done by a report if that is possible because i think we can have the data in the database. Is something like this possible with timesheets or something else? Thanks for your help Nikolaj

Hello Support and all Hornbill Users, Is it possible with Timesheets app and Service Manager app. That we can book a default time spent to a business process when it is finished? We would like to achieve a overview by end of a year what time we spent against a special business process in service manager and for which customer. For example we say that we need for a "Delete User" Process xxx time until it is finished. Can we book this to a Timesheet category. And is it possible that we say our IT department has 20 people working for 40hours a week. So that we have xxxx hours a year in total and compare it to the time we recorded against our business processes. Hope that make sense to you. Short story we would like to automate for some of our business processes the time booking against our total time in the department. Thanks and best regards Nikolaj

@Gerry thanks. I had to re login and now I found it. best regards Nikolaj

Hello Support, I saw the esp update information today. And maybe at had something todo with the update. I cannot see the security audit page . it is loading and loading... see picture best regards Nikolaj

HI @All I like that idea of an Asset Bulk Update tool. Because i was asking for that a long time ago. It would make really sense to have some official from Hornbill. And it seems that are more customer interested in this or doing something by their own for this kind of action in hornbill. Thanks and best regards Nikolaj

Hi, that's what i'm looking for. perfect. Thanks for helping me. Best regards Nikolaj

Hi @Jeremy Self Service Portal - employee portal

Dear Support I would like to raise special requests with the same summary for all kind of these requests. is that possible? i thought maybe in the Intelligent Capture -> Forms -> Request Details? But i couldn't find anything like this. Do you know a way? Best regards Nikolaj

Hello Support Is it possible or could we think about that we can also set up for connections in the timeline update the notification. Like it is for customer and team. Thanks and best regards Nikolaj

@Jim @Berto2002 Thanks for your help. I have managed it. I changed the original picture size and the it was fine. Best regards Nikolaj

Hello All, I need help i tried to add a picture to our email template but the size in the email i get is everytime the same it doesn't matter what size i set in the Template. Do you have an idea what I'm doing wrong? Thanks and best regards Nikolaj Mail in Outlook:

Okay it is working as expected. I did the mistake because i tried to update it with the same account as the customer. my user account. thanks Nikolaj

Hi @JanS2000 thanks for your help. Yes the notification to the team analyst is working when the customer is doing an update. But the other way doesn't. the customer do not get any email when an update is done to the timeline.

Hi @Jim Yes, i set it to customer when i did the update on the timeline but nothing happen.

Hello Support, I have a question i try to activate this feature in the Requests. But no Email will be send out to the customer when the analyst do an update on the timeline. What do i miss else? Thanks and best regards Nikolaj

@Steven Boardman Great it works, thank you very much. best regards Nikolaj

@Steven Boardman I'm an admin user so i should be able to see both links or? and this are my test requests. I forgot to mention this. Best regards Nikolaj

Hi @Steven Boardman thanks that looks better but not perfect i get this message now Link: <p><a href="https://live.hornbill.com/tgre/catalog/com.hornbill.servicemanager/request/{{H_pk_reference}}/">Here</a> you can view&nbsp;your active requests.<br /> &nbsp;</p> and when i navigate to that site with my user the url is this Thanks Nikolaj

Hello Support, I have a question. We use a link in our email template for notification when a request is open for example. the link should provide the customer to see his request for updates but it is not working he get an error forbidden to view 403. So what is wrong with my link can you please explain? Thanks Nikolaj https://live.hornbill.com/tgre/servicemanager/request/view/{{.H_pk_reference}}/

Hi @Steve Giller ok thanks. I will have a look again and assign this role to the users. Let see what happen. Thanks Nikolaj