Nikolaj

Hello Support, Is it possible that for all User the Contact Details will be displayed with the same information? For example we would like to use Instant Messaging.. I can see it for some users but not for all and some of us cannot even see this information where im sure the user have this detail. Is this a configuration somewhere? Thanks Nikolaj

Hello Support, Could it be possible that the external authorisation node will not be tracked in the system for the request view and filter? All requests are Authorised via the external authorisation node Thanks and best regards Nikolaj

HI @AlexTumber that would be great. Thanks Nikolaj

Hello Support Would it be possible to see the status of a request in this View? thanks and best regards Nikolaj

Hello @Victor That would be perfect Thanks. I thought because i have switched on the the following rule that it make no difference which email address is sending the mail Thanks for your support best regards Nikolaj

Hi @Steve Giller ok understand. so it is not possible in the "view all assets", because there i don't have the Serial Number Thanks Nikolaj

Hello Support Is it possible to search for the Serial Number for an Asset in the Asset View? Thanks and regards Nikolaj

@Keith Stevenson ok you mean this is just for my test email because it is assigned to 2 users I think i have assigned it also to a test user. I will check this. You are right The previous email recieved (at 03:54 subject 31053 srv-dagt-o1 Down) was created as a request. So only my test's are not working because of the 2 email adresses. Sorry for making trouble :-). That was my fault. Best regards Nikolaj

@Victor we changed nothing since the last few month's and they all worked fine so im sure all setup is correct. If one or two are not working ok, but all of them?? Please have a look at it, because we need the function for creating automatically requests from emails. best regards Nikolaj

And no ticket is created!!!

HI @Victor what kind of detail do you need? We have a lot of inbound Routing rules for email's with a specific subject... they all worked fine. since yesterday all of them are not working. now all the mails are in the target folder failure.. Best regards Nikolaj

@Keith Stevenson today we had the same problem. So i guess the problem is not fixed so far. Best regards Nikolaj

Hello Suport, I hav a problem all our inbound routing rules are not working since yesterday afternoon. Did you change something? Or what could be the problem? Thanks Nikolaj

@Steve Giller Ok Thanks how can i add this test if it is valid or not in the process? I'm not sure how i can do that at the moment. Best regards Nikolaj

Hello Support, I need a solution, We are using external authorisation and send it to the Line Manager Email address. But in some of our users in Hornbill has no Line Manager assigned. So my question is can i send it in this case to the IT Manager for example? This mean i have to put an optional email address to the node. if that could be possible it would be fine for us. Hope that make sense to you. Best regards Nikolaj

Hi @James Ainsworth Yes that helps a lot. Thanks Best regards Nikolaj

Hi @James Ainsworth We are using a role Change Request Assigne. Is there a special role for that who i have to create or add user for? What i would like to do is that this task will be assigned to the request analyst always. Best regards Nikolaj

Hello support, I hope you can help me. We have a change withsome tasks and one of them is assigned to the change request assignee as you can see. But the assigned User of that change is not able to complete it? what i'm doing wrong in this case? My question who is the change request assignee in this case? Thanks and best regards Nikolaj

@Keith Stevenson Yes we are using DKIM for the mailbox domain. You think that could be the reason then we will switch it off and test it again. Thanks and best regards Nikolaj

@Keith Stevenson thanks, as you explain this is the way we we are working when the file attachment comes in via email (and is then attached to call). Thanks , Kind Regards Nikolaj

@Steve Gillerno normally not. I get this name when i download the files so hornbill is doing something with the file rename it. we thought maybe the "," is the problem.

@Steve Giller it is the opposite we woul like to add something to our email templates. Our Company email footer and because he can change sometimes we would like to do it via our SEG ( Secure email Gateway) so that i dont't have to add this information to all Hornbill templates. We tried it but it is not possible and my Network admin told me because Hornbill is sending signature mails. Make that sense to you? thanks and best regards Nikolaj

Hello Support, Can we switch off the signature for Hornbill emails? Because we would like to manipulate the Mails, so that our SEG Server fill in the footer automatically. Is this possible? Thanks Nikolaj

Hello Support, when we download a word attachment it will not show it as an word document in my downloads. We have to rename it with the .docx and then it works. What could be the problem? Thanks Nikolaj

+1 please. that would be a nice one. thanks Nikolaj