Nikolaj

same for me and also for service manager and all the other apps please. This would help to monitor the users activities and the mount of license we really need. Best regards Nikolaj

@Daniel Dekel No he is a user and he has a license for service manager and asset manager. He is also part in a support team. I will change it and remove the basic role and give him the collaboration role instead. Will see what happen. Thanks Nikolaj

Hallo All, @Daniel Dekel no he cannot see the co-workers in the navigation menu. here are the roles thanks and regards Nikolaj

Hello Support, Did you changed something in the roles or user rights regarding the global search? Because my Service Desk users cannot see C-Workers in the global search anymore? Thanks and regards Nikolaj My Hornbill Users view: My view as an Admin: Hornbill Wiki: Global Search You can also use the Global Search bar at the top of Hornbill Collaboration to search for Co-workers.

Hi @Paul Alexander thanks. that was it. I thought if it is set to global i can use it for assets and requests. But that seems not the case. Many thanks Nikolaj

Hello All, I have added 2 autotasks and published it. but when i try to add this to a custom button i cannot see any of autotasks. What I 'm doing wrong? Best regards Nikolaj

Fixed for us as well. Thanks Hornbill Support. best regards Nikolaj

hello Support @Steve Giller I have tested it but we have still the problem. Same as for @Smurfy The action button shows the link as http://If you right click the action button it puts a border round (bit like a design mode frame) and the shows the right link you can then click it.This isn't a workaround that will help us really.Please can this be looked into urgently? Thnaks Nikolaj

Hello Supprot, we have problems with our external Auth. Email. it looks like there is no link behind the button action. And the format looks different now. Thanks and regards Nikolaj until yesterday it was working but the email looks different now.

@Keith Stevenson thanks. best regards Nikolaj

Hello Support,

hello All, same here regards Nikolaj

Hello @AlexTumber this is also what we would like to see. Thanks Nikolaj

Hello @AlexTumber I think that could be the same problem what we had. My question is do you know when we can have this Project Administrator View? thanks Nikolaj Dear Nikolaj We have got to the bottom of this, and the issue is simply that the tasks were outstanding when the cancelled Requests were deleted. Currently the only way to open a Project Task is via the Project itself, so this action is failing, as there is no Project to Open. The Developers have already raised an enhancement to add a Project Administrator's view that will display all orphaned Tasks and allow them to be removed. We do not have a release date for this, but it's one to keep an eye out for in future Project Manager updates. There is a application setting, which is on by default of

@Victor you are my hero of today. Now i get the logic behind and what i was doing wrong. :-) I was not aware that when i choose a default report and then i go to customer reports + that this report what i can create then is based on that default report. Now i get a correct result back when i use the default report Closed Requests and just add a condition like Owner is ....! Thanks a lot and best regards Nikolaj

@Victor Ok I understand that for the View's. But in my case the report is not showing any result when i try to find tickets for an owner with status closed or resolved. The view was just to make sure that he has closed tickets for example. Reports for open tickets are working, so maybe we have a problem with the status closed in Service Manager In Reports? Thanks Nikolaj

Hello Support, I have problems to understand how the in app reporting is working in service manager. because when i tried to create a report with the same criteria as a view i get different results like you see. thanks for your help. Best regards Nikolaj

Hi @James Ainsworth Do you have any news for me about this topic? And maybe you can tell me a nice and quick solution how i can change (different fields) from a lot of assets at the same time? the solution should be handeled by a normal service support user. thanks and regards Nikolaj

Hello Support, Is here anything planned for the future? for example to show the only relevant months in this case Mar and the gantt will be bigger? Or the Snapshots with the summary Tasks for example? Thanks and regards Nikolaj

@Mary Yes and can i hide it now or not or will this possible in the future? thanks Nikolaj

@Mary Thanks for your explanation. For example we do not use Customers/ Contact but i think this is associated to the role collaboration, what we need of course, so what can i do in this case? So my question is if i can order the menu items why i cannot hide some of these? thanks and best regards Nikolaj

Hello Support Are there any news to the reports for project manager app planned in the future? Best regards Nikolaj

@AlexTumber Yes that is correct nothing happen just the icon is spinning thanks Nikolaj

Hi @Adrian Simpkins That helps a bit for the first time especially for the delete folder. many thanks Nikolaj

Hello Support Is it possible to delete an item or better hide it from the Menu if we do not need it? Thanks Nikolaj