[a scheduled job is failing]

@Graham thanks for the feedback

[a scheduled job is failing]

any idea?

[a scheduled job is failing]

a scheduled job is failing with the following error... the strange part is that an ad-hoc job with the same rules is working fine!?!

[I'm unable to add a credential]

@Steve G thanks for the feedback, what about the protocol available?

[I'm unable to add a credential]

it seems to me the the ITOM is missing some action on our instance:
- I see only DCOM protocol
- I'm unable to choose a ldap credential even if it is stored into the key safe section

[Impressive Demo]

+1 Great job guys! we are excited to start working on this new amazing feature.

[Suspend with Expire current date VS given date]

is there a way to set a suspend for expire with a comparison criteria like this:

- given date collected during PC

- expire = 5 days befor given date

any suggestion is welcome!

[Human Task Visibility]

@Martyn Houghton I confirm is it working, thank you again

[Human Task Visibility]

@Martyn Houghton thank you! I'll give it a try!

PS) I see another award coming in the insight 2020 for you

[Human Task Visibility]

is there a way to choose the human task visibility into the timeline, it seems to me that the default is "Customer"

[Advanced Analytics]

how can i adjust the current query setting to return a similar result like the "Sample Period" = "Last Calendar Quarter Samples"

 

[Hornbill Error]

Same here

 

[SSO Change]

I'm having the same doubt here, can someone from Hornbill, please provide us a feedback on the topic?
Thank you!

[Early Adopter :-)]

@samwoo why are you taking so long?!?

[Initial Preview Webinar - Please Join Us]

@Gerry

looks like I'm the first one to join!

[Early Adopter :-)]

@Gerry

Already Joined the webinar!
I can't wait Gerry for the next 3 December

PS) is there a way to fast forward the time? LOL

[Widget]

1 hour ago, Chaz said:

@Giuseppe Iannacone instead of explicitly typing the dates, you can define the current year in your query instead:

h_datelogged BETWEEN CONCAT(YEAR(CURDATE()),'-01-01') AND CONCAT(YEAR(CURDATE()),'-12-31')

 

thank you Chaz, so for a specific quarter i may have '-07-01' and '-10-01' for quarter 3 for example, right?

[Widget]

Can you please provide me a dinamic sintax solution for a widget to get the data of quarter 3

I'm using this sintax, but has to be adjusted every year!

(h_status != 'status.cancelled' AND h_status != 'status.closed') AND  (h_requesttype = 'Incident' OR h_requesttype = 'Service Request' ) AND (h_datelogged>='19/07/01' AND h_datelogged<='19/10/01' ) AND h_fk_team_name = 'Infrastructure'

[Avoid Update on closed requests]

@David Hall Thank You

[Avoid Update on closed requests]

@David Hall thank you for the reply is there a setting for the update action (similar to the email routing settings?) or the lock action is the only option available?

[Avoid Update on closed requests]

I remember there's a way to prevent the update of closed requests (both via email and update action), but i don't remember if has to be done via BPM (lock action) or it has to be done via a system setting.
Can someone help me?

[My Services - Redirict]

6 hours ago, carlt said:

Hi @Giuseppe Iannacone

I was just looking at this also.

It seems the setting is there (on page 2) but the search isn't working properly.

Typing in 'guest' returns 1 result for me even though every setting begins with 'guest'

it's true! thank you for the suggestion!!! LOL

[My Services - Redirict]

I don't see the setting available on our admin page

guest.anonymous.portal.redirectServicePortalToEmployeePortal

[request list-> My Dashboard]

@James Ainsworth thank you by the way

 

[request list-> My Dashboard]

is there a way to customize colours on the My Dashboard view into the request list view in service manager?