Giuseppe Iannacone
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Enhancement Requests
Posts posted by Giuseppe Iannacone
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Is there a way to assign a human task to the request's owner AND the team who is member of?
It's seems to me that the members of the team which are assigned the manager role are capable to manage the tasks assigned to a different owner (think on vacation, day-off and so on)
I'm able to create manually a human task that is shared to a group (team) but it seems to me that is not possible at a BPM level, am I wrong?
And in this case can you show me which is the right node setting?-
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@Victor this is the BP not the PCF
is the capture field in the human task seems like a PCF but it's not! (you can see it at the top bar address, I'm into the business process)
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@Victor I'm trying to add a user to an organisation, starting from a human task capture field, I will use this capture field to send the user id to your suggested node(hornbill collaboration->application):
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@Victor I'm still having this error, maybe it's because the user group picker doesn't provid the userID???
where the variable is &[functions.getTaskAnswers("task-34e70974").field_2]
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@Victor i've left it in auto because moving to manual cause this error
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I'm not able to understand what am I doing wrong, the idea is to capture via a capture field a userID and send it to an hornbill automation... it seems like this is not the right way to do it.
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@ArmandoDM i will check the report in service manager and get back. thank you.
PS) tutti bene, mi fa piacere sapere che è lo stesso per voi...
qui sarà ancora lunga per tornare alla normalità.-
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@ArmandoDM thank you for the quick reply, I believe this information is therefore available in the report section of the service manager, right?
PS) come stai? e la tua famiglia? mi auguro che siate tutti in buona salute. -
I've noticed that the history in the asset device is not tracking who has created the device and also there's no evidence when you switch on/off the "used by" option to shared.
is there a specific reason for this? can this be ammended? -
@Steve G I've looked into the log file and there's nothing very useful to my eyes... would you like me to send you a copy privately via email?
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@Steve G I forgot to add the dry-run option and now i have a lot of duplicate... beside the issue it self, why it is happening that we now have duplicate?
If I'm not wrong if the "h_serial_number" is matched it should updated the assed and not create a new one, right?
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@Steve G thank you very much for the quick feedback (as usual)
I will test it as soon as possible and return with a feedback. -
@Steve G I'll stay tuned!
Thank you! -
@Steven Boardman now infact looks the same, thank you for the quick feedback
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can you help me with this?
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I used to access the hornbill demo instance to test new features admin.hornbill.com/demo with Grahamc user.
this user has now a different role assignement so for example i cannot test BPM and PCis there a possibility to access the demo instance with full admin capabilities? which is the user to use in this case?
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we are succesfully using the open tool goDBassetImport and we are currently syncing some information from SCCM to Hornbill asset manager.
There's only one issue, if we select an asset to be as shared, the settings is overwritten when the next sync with sccm occurs.
How can be this avoid? is there the possibility to not overwrite the asset that are manually set to be shared?
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@Jeremy it worked like a charm... thank you very much....
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@AndyGilly
it seems like my regex is not working as expected, we need some adjustment from Hornbill team here. -
this is the expression I'm testing, please consider that I'm a user like you, and the expression is case sensitive
REGEX_MATCH(subject, '(?:^|\W)Failed(?:$|\W)')
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@Steven Boardman I should and I will...
my apologies... i was quite sure it was a simple one... thank you! -
is there a specific reason why i don't see the HUD in my services view? (i know we are moving to the new employee portal... but in the meanwhile... )
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@Steven Boardman thanks for the quick reply I will try and eventually get back in case of issues.
By the way I was really close to the solution, but now I'm sure am pursuing the right path, which is better!
Stay Safe, Stay at Home.
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in a scenario where from a change request (father) we log via BPM a new release (child) we want to send an update to the father request...
how to get the father ID?!?
Last Updated by - Color coded
in Service Manager
Posted
I'm not able to understand how i can apply colour code to the updated depending on the source... system customer or analyst...
