Giuseppe Iannacone

@Graham thanks for the feedback

any idea?

a scheduled job is failing with the following error... the strange part is that an ad-hoc job with the same rules is working fine!?!

@Steve G thanks for the feedback, what about the protocol available?

it seems to me the the ITOM is missing some action on our instance: - I see only DCOM protocol - I'm unable to choose a ldap credential even if it is stored into the key safe section

+1 Great job guys! we are excited to start working on this new amazing feature.

is there a way to set a suspend for expire with a comparison criteria like this: - given date collected during PC - expire = 5 days befor given date any suggestion is welcome!

@Martyn Houghton I confirm is it working, thank you again

@Martyn Houghton thank you! I'll give it a try! PS) I see another award coming in the insight 2020 for you

is there a way to choose the human task visibility into the timeline, it seems to me that the default is "Customer"

how can i adjust the current query setting to return a similar result like the "Sample Period" = "Last Calendar Quarter Samples"

Same here

I'm having the same doubt here, can someone from Hornbill, please provide us a feedback on the topic? Thank you!

@samwoo why are you taking so long?!?

@Gerry looks like I'm the first one to join!

@Gerry Already Joined the webinar! I can't wait Gerry for the next 3 December PS) is there a way to fast forward the time? LOL

thank you Chaz, so for a specific quarter i may have '-07-01' and '-10-01' for quarter 3 for example, right?

Can you please provide me a dinamic sintax solution for a widget to get the data of quarter 3 I'm using this sintax, but has to be adjusted every year! (h_status != 'status.cancelled' AND h_status != 'status.closed') AND (h_requesttype = 'Incident' OR h_requesttype = 'Service Request' ) AND (h_datelogged>='19/07/01' AND h_datelogged<='19/10/01' ) AND h_fk_team_name = 'Infrastructure'

@David Hall Thank You

@David Hall thank you for the reply is there a setting for the update action (similar to the email routing settings?) or the lock action is the only option available?

I remember there's a way to prevent the update of closed requests (both via email and update action), but i don't remember if has to be done via BPM (lock action) or it has to be done via a system setting. Can someone help me?

it's true! thank you for the suggestion!!! LOL

I don't see the setting available on our admin page guest.anonymous.portal.redirectServicePortalToEmployeePortal

@James Ainsworth thank you by the way

is there a way to customize colours on the My Dashboard view into the request list view in service manager?