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Enhancement Requests
Everything posted by Giuseppe Iannacone
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Is there a way to assign a human task to the request's owner AND the team who is member of? It's seems to me that the members of the team which are assigned the manager role are capable to manage the tasks assigned to a different owner (think on vacation, day-off and so on) I'm able to create manually a human task that is shared to a group (team) but it seems to me that is not possible at a BPM level, am I wrong? And in this case can you show me which is the right node setting?
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Automation failing: Add a user to Organisation
Giuseppe Iannacone replied to Giuseppe Iannacone's topic in Service Manager
@Victor this is the BP not the PCF is the capture field in the human task seems like a PCF but it's not! (you can see it at the top bar address, I'm into the business process) -
Automation failing: Add a user to Organisation
Giuseppe Iannacone replied to Giuseppe Iannacone's topic in Service Manager
@Victor I'm trying to add a user to an organisation, starting from a human task capture field, I will use this capture field to send the user id to your suggested node(hornbill collaboration->application): -
Automation failing: Add a user to Organisation
Giuseppe Iannacone replied to Giuseppe Iannacone's topic in Service Manager
@Victor I'm still having this error, maybe it's because the user group picker doesn't provid the userID??? where the variable is &[functions.getTaskAnswers("task-34e70974").field_2] -
Automation failing: Add a user to Organisation
Giuseppe Iannacone replied to Giuseppe Iannacone's topic in Service Manager
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I'm not able to understand what am I doing wrong, the idea is to capture via a capture field a userID and send it to an hornbill automation... it seems like this is not the right way to do it.
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@ArmandoDM i will check the report in service manager and get back. thank you. PS) tutti bene, mi fa piacere sapere che è lo stesso per voi... qui sarà ancora lunga per tornare alla normalità.
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@ArmandoDM thank you for the quick reply, I believe this information is therefore available in the report section of the service manager, right? PS) come stai? e la tua famiglia? mi auguro che siate tutti in buona salute.
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I've noticed that the history in the asset device is not tracking who has created the device and also there's no evidence when you switch on/off the "used by" option to shared. is there a specific reason for this? can this be ammended?
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Demo instance
Giuseppe Iannacone replied to Giuseppe Iannacone's topic in General Non-Product Discussions
@Steven Boardman now infact looks the same, thank you for the quick feedback -
I used to access the hornbill demo instance to test new features admin.hornbill.com/demo with Grahamc user. this user has now a different role assignement so for example i cannot test BPM and PC is there a possibility to access the demo instance with full admin capabilities? which is the user to use in this case?
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we are succesfully using the open tool goDBassetImport and we are currently syncing some information from SCCM to Hornbill asset manager. There's only one issue, if we select an asset to be as shared, the settings is overwritten when the next sync with sccm occurs. How can be this avoid? is there the possibility to not overwrite the asset that are manually set to be shared? thank you
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Email routing rule expression: contains a given word
Giuseppe Iannacone replied to AndyGilly's topic in System Administration
@Jeremy it worked like a charm... thank you very much.... -
Email routing rule expression: contains a given word
Giuseppe Iannacone replied to AndyGilly's topic in System Administration
@AndyGilly it seems like my regex is not working as expected, we need some adjustment from Hornbill team here. -
Email routing rule expression: contains a given word
Giuseppe Iannacone replied to AndyGilly's topic in System Administration
@AndyGilly this is the expression I'm testing, please consider that I'm a user like you, and the expression is case sensitive REGEX_MATCH(subject, '(?:^|\W)Failed(?:$|\W)') -
HUD not available in My Services view
Giuseppe Iannacone replied to Giuseppe Iannacone's topic in Service Manager
@Steven Boardman I should and I will... my apologies... i was quite sure it was a simple one... thank you! -
is there a specific reason why i don't see the HUD in my services view? (i know we are moving to the new employee portal... but in the meanwhile... )
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@Steven Boardman thanks for the quick reply I will try and eventually get back in case of issues. By the way I was really close to the solution, but now I'm sure am pursuing the right path, which is better! Stay Safe, Stay at Home.
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in a scenario where from a change request (father) we log via BPM a new release (child) we want to send an update to the father request... how to get the father ID?!?
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a scheduled job is failing
Giuseppe Iannacone replied to Giuseppe Iannacone's topic in IT Operations Management
@Graham thanks for the feedback