Giuseppe Iannacone

I would like to produce a report with a column reporting the "child" request of a "father" request I know that in horbill there's no father-child related request but more left or right related... this is just to explain that my report will have as a first column the request ID it self and the last column will have eventually the linked request ID reference. thank you!

@Gerry thank you very much for this in deep explanation, I really appreciate it. This level of details will sure guarantee us to take the right decision/path to follow. Again Thank you.

@Gerry and @Steve G Thank you both. I was not aware that the JSON payload is not officially supported. Our partner is using Jira (we have outsourced them a specific service) and we are implementing an integration with our instance. do you suggest to use instead the xmlmc payload instead of the JSON one?

@Steve G @Steve Giller @Victor we are receiving this error message from api we used to test in our Jira integration has something been changed on your side? thanks

@James Ainsworth I made a test on copy measure and it works as you supposed, the measure is still in running state so I expect the old data will be there. thanks

we are currently monitoring the backlog of a specific Team, now this team will be splitted in 5 different teams (with geographical area competence), which will be the impact to the measure? if i change the query on the measure, the already sampled date will still be available? for example if I change the query from: to this:

@Victor thank you, cristal clear!

@Steve G & @Steve Giller we were able to figure it out, now we want to bring further the integration with Jira, so we would like to test some API calls, the question is, which is the best practice for choosing a right user to create an API key against? I mean, if i create an API key from my user, whith this key you can potentially do any action in my name (and with all my permission), right? Also if we want to post update against timeline and requests, the API key should be linked to a licensed service manager user with right access to request type and services, right?

@James Ainsworth & @QEHNick +1 here... i cannot find the design feature anymore

@Steve Giller I confirm it worked exactly as you said and reported into the wiki. Thanks

@Steve Giller from the wiki it's stated that the "CleanRequests" set to false will clear all the request from the instance, are you sure?

i was trying to delete a specific request from our instance, due to a wrong setup, some requests were created without an associated BPM. I was trying with the clean utility, but I receive an error message... so it seem i've not correctly setup the conf.json any help would be appreciated

Could you please help out here on what has to be posted in the mandatory fields? i see no reference in the wiki or elsewhere. we are using on Jira side: - Jira Service Management Cloud is this version supported by iBridge? is the method correct or is better to use the Jira Cloud method?

@James Ainsworth thanks for the feedback, i only saw your post today, I see it already enabled which is good

@James Ainsworth the table attachment is joined and is working fine as expected, the message is related to the cmdb links table, and after some attempt I've found a relationship, but I'm unsure that the relationship I've made is the right one!

Hi @James Ainsworth this partially answer to my question... I'm unable to build a left join criteria for table "Request" and "CMDB Links"

I was trying to have a report with the relation between a Request (leaver request) and the asset linked to that request, but I'm unable to find the relation ship between the table "Requests" and the table "Asset" can please help out with this?

+1 here, please

in the SCCM configuration file for the asset import tool there's a section for the software inventory, but it's not clear to me where this data are stored and how they can be consulted via a GUI or a report. thank you

@James Ainsworth thank you I confirm I was able to retrieve the information i was searching for

I need a report for the asset history, but i'm unable to identify the right table in the reporting tool

@Alisha as workaround I'm using an update that places an "empty" wiki markup, of course the field is not empty for real.

In regard to the second point, I've tried the mobile version... with the new UI the favorite tab is missing... so this for people like me that is using the request list back and forth to a request is a "waste" of time, this is not a complain but a suggestion. Don't blame on me, I understand such a change has always an impact and we should look at the whole picture (your roadmap of improvements which I appreciate, since 2017 when we joined Hornbill )but i would like to have at least the favorite tab:

the service view seems to have some issues:

@Daniel Dekel another feedback the action bar looks always grayed out even for the available action, this is confusing for my co-workers see the image below, the first is from the old UI the second from the new UI