Miro
Hornbill Developer-
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Everything posted by Miro
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Site shows ID not name on procap form
Miro replied to Stuart Torres-Catmur's topic in Progressive Capture
Hi @Stuart Torres-Catmur Thanks for letting us know. Will investigate this. Once issue is fixed I will make a post here. Thank you, Miro -
improvement Raw / Display Name options not shown in tasks
Miro replied to Dan Munns's topic in Service Manager
Hi @Dan Munns, Could you give an example? Correct me if I understand wrong, you have a BPM task with custom field configured to use simple list and you need to use not a selected item value but it name? Miro -
@Alisha it's done. Now need to pass thru release process.
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hi @Paul Alexander At the moment this is the only solution we have - drop down - but I will add it to my list of changes to do. Can't tell you when and probably not in nearest 2 months but I will work on it. Thanks, Miro
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Hi @LawesD What you mean by "value is the sum of many question fields" . Not sure I understand your question but just in case - you can make really complex expressions like on attached screenshot below - but if you need to do it based on total answers? then we don't have such capabilities.
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@Paul Alexander so I updated date/datetime controls and when editing should be displaying content according to user settings - I think it should be released in 2 weeks from now. @SJEaton it's in your profile settings.
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Hi @nasimg, I understand your requirements and as I said in my previous post need to find a best way how it can be solved. Will post it here when we do any progress with it as for sure I won't be the only one working on that story. Thanks, Miro
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Hi @Paul Alexander, There is no such option available at the moment. This kind of problem where value of one field is dependent on value of other is quite complex. It's similar to having value 5 in A and wanted to have in B minimum A+10 or in C double that - there could be much more examples like this one. Solving this with adding specific code per scenario is not a way to go, will think what could be other choices but definitely there is no easy way. Thanks, Miro
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@Paul Alexander I fixed the problem. Fix should be released next week around Thursday. Thanks, Miro
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@Paul Alexander I think I replicated problem, it is allowing to click because when new field is added (it become visible) there is missing evaluation of form status - and as new field is mandatory the form is invalid now. It work only when you modify value of new field. Let me work on proper fix for it. Will notify you about fix status here.
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@Paul Alexander there will be soon (I think is matter of week or two) conditions available in task questions.
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Hi @Paul Alexander, I think problem is your regex validation rule here. As you can see there is "Please ensure this is an email address". You need to modify it to accept empty field or proper email address. Best regards, Miro
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Prompt for recording down time in a Change Request missing
Miro replied to Ann-MarieHolloway's topic in Service Manager
@Ann-MarieJones @Shamaila.Yousaf I finally found an issue and fixed it (problem was with some files being loaded quicker than other and some of them should be loaded in order). Testing it now and if no new "surprises" found then it should be release at beginning of next week. Have a good weekend, Miro -
My Activities list contains activities assigned to others
Miro replied to chriscorcoran's topic in Collaboration
Hi @chriscorcoran, You can see activities in all the cases below: - is assigned to you, group your belong to or shared role, - created by you (as an owner), - your coworker activities if you are set as a manager in their profile (until they mark activity as private). All that cases grants you right to open and see task data. This was done since beginning and as far as I know nothing changed here. Thank you, Miro -
Prompt for recording down time in a Change Request missing
Miro replied to Ann-MarieHolloway's topic in Service Manager
Hi @Ann-MarieJones , I'm not able to replicate it. Do you know any specific steps that I can follow? Also it is constantly failing or sometimes? Are you opening the activity from request details or from activities main view? And what browser and operating system are you using? Thanks, Miro -
Task custom fields and their data
Miro replied to Edward Melconian's topic in Integration Connectors, API & Webhooks
@Victor your tips were very useful and I was finally able to replicate the issue and fix it. Basically tasks custom questions wasn't designed to work without BPM so I needed to "open" them to also work in that scenario. @Edward Melconian thank you for your patience. Fix is already on the way. Once it pass few more tests it will be released with our regular release schedule. Thank you, Miro -
Task custom fields and their data
Miro replied to Edward Melconian's topic in Integration Connectors, API & Webhooks
Thanks @Edward Melconian for quick respond. Indeed in your post there is no custom fields payload. Could you check if your instance has this flag set on: experimental.feature.bpm.allowcustomtaskfields Here you have a full xmlmc payload for complete task call: <methodCall service="task" method="taskComplete" csrf_token="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"><params><taskId>TSK20181112000007</taskId><outcome>Completed</outcome><timeSpent>2880</timeSpent><details></details><taskAnswers><key>somefield</key><value>test</value><displayValue>test</displayValue></taskAnswers></params></methodCall> Anyway, will have a look again as I can't replicate your problem even if I replace my customFields with yours. -
Task custom fields and their data
Miro replied to Edward Melconian's topic in Integration Connectors, API & Webhooks
hi @Edward Melconian I used your xml "customFields" in my test task and was able to complete task without any problems. The best option will be to do following 3 steps: 1) click on task and see what is being return from server, 2) complete task and see what is send back to server, 3) click on task again and see what is being return from server This will allow me to see what is missing. Here is a simple screenshot showing in CHROME how to make step 1 & 3: And what to check in step 2: If you can do step above it will speed up things a lot as I should have enough info to see at what stage problem appear. Crucial here will be to see what is being send to server in step 2 and then what is being return in step 3. Also If you can paste results like I did - as screenshots (or if you don't want here then send it via private message). Hopefully it should be enough to make some progress with this issue. Thank you, Miro -
Task custom fields and their data
Miro replied to Edward Melconian's topic in Integration Connectors, API & Webhooks
@Victor "Api Automation" is a user account. This still doesn't tell me how the task was created. I can only suspect it was with direct API call like task:taskCreate2? The only way I was trying (and testing) task custom questions was with BPM tasks and here I have never found any problems. -
Task custom fields and their data
Miro replied to Edward Melconian's topic in Integration Connectors, API & Webhooks
Hi @Edward Melconian What basically I need is to follow your steps to replicate that problem. How exactly you are creating task with custom questions? Miro -
Task custom fields and their data
Miro replied to Edward Melconian's topic in Integration Connectors, API & Webhooks
@Edward Melconian could you replicate that and create simple BPM flow with one node "HUMAN TASK". Configure it to replicate problem and then download process and send it to me in private message. Asking as I can't replicate and this should allow me to do it quite easily. Many thanks, Miro -
Hi @LawesD, Replicated. Fix should be available in next Collaboration Core build. Miro
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Task custom fields and their data
Miro replied to Edward Melconian's topic in Integration Connectors, API & Webhooks
@Edward Melconian just to confirm that you know how to check what is being send to server from client. If you need help then tell me, I will guide you. -
Task custom fields and their data
Miro replied to Edward Melconian's topic in Integration Connectors, API & Webhooks
hi @Edward Melconian, I'm looking right now at your taskGetInfo result and can't see there taskAnswers tag - should be there if task was containing custom questions and is completed. Could you create again task with custom question(s) and see what is being send to server when you complete it? I'm interested to see if there is any <taskAnswer> tag (should contain strings similar to this one <taskAnswers><key>field_1</key><value>test</value><displayValue>test</displayValue></taskAnswers>). Please also mention me when you answer. Miro