New UI Hornbill Mailbox reply on email question

[Nikolaj]

Hello Support,

We found out that with the New UI it is not possible anymore to choose when we click on reply Button on an Email in the Hornbill Mailbox to keep the text or Mail from the Customer inside in our answer email.

Before we could select if we want to keep the text.

Can we have this possibility also with the New UI?

Thanks 

Nikolaj

[Nanette]

@Nikolaj

 

The following setting within the Hornbill Admin section will need to be enabled to automatically add replied content.

app.view.email.reply.includeOriginalMessageText