Darren Rose

Hi Would it be possible to have boards included as part of the project template? If this also linked to the task we created as part of the template then that would be good too. i.e. when creating the task in the template, we can also pick if it goes to the board plus lane assignment thanks

+1 on this feature too

I do think that Bulletins should have more prominence. Our service catalogue is fairly large, which means that on most screens the bulletin is not visible without scrolling down. If the bulletin was placed at the top and dynamic i.e. the bulletin only shows if we choose to publish something, but if nothing is published then there isn't a bulletin displaying, then that would be good.

@Gerry I mentioned this with Abdi at insights, and he suggested putting it on the portal. I wasn't sure where it should sit so thought I'd put it under general chat for now... For our intranet, we use a Tool called inline manual. It allows up to add tooltips to pages, create walkthroughs and interactive training guides. Have hornbill considered something similar? My initial thoughts are that it will be a great feature to make available as part of the portal, where hornbill customers could create their own branded walkthroughs for people using the portal. Guide them through how to log a request, or how to check status of their active requests etc... It's more interactive than creating accompany user guides or setting up training sessions, especially when there is a large user base. Here is a link to the company https://inlinemanual.com/ I'd be interested to hear your thoughts Thanks Darren

@Ryan Thanks, it was the 'by service' part I was missing. Thank you Darren

Keep up the pressure @Keith @Ehsan that's great to hear!

thanks, @alextumber Just to give some context... We would use a board for a service, and the service owner would be able to display projects, MI's, Problems, activities etc... all related to running of the service.

Would it be possible to request the ability to order the Services, other than it being based on Alphabetical? Thanks

Thanks @Lyonel It makes sense for the most useful FAQ to be at the top, but when you're adding new FAQ's to the bottom of a list of FAQ's that already have 100+ views, it's not really practical Hopefully @James Ainsworth or @Steven Boardman have some ideas about how we could improve FAQ mgmt

Hello Can it be made possible to change the order of the FAQ's? We uploaded a lot of FAQ's when we first started last year and we're now adding new FAQ's, but they naturally appear at the bottom of the list, where as we would like to move them up the list to improve their visibility Also, if it's possible to change the column size when viewing the faq's in service manager that would help because you can't even see the full title. Being able to see the answer as well in this view would really help too. thanks Darren

Hello How are requests added to global boards? From the request there is the option to add to service manager boards, but not the option to add to global boards. When I set the boards up, I had all options ticked for what can be added thanks Darren

Hello would it be possible to be able to add a project, and not just project tasks, to a global board? Thanks Darren

Would it be possible to minimise a widget, if there is nothing relevant for that day? i.e. if I have no approvals today, I can minimise the widget, creating more space for other information, without having the go into the configure options and make it smaller? Thanks

First impressions are good, Gerry. We'll get the teams using it the next few days and share any feedback thanks Darren

Good Morning Gerry. Well done on a really good Insights 2018 event. I was so keen to look at the 'My services' this morning, I even got in early to test it out. However, it doesn't look how it did yesterday at the demo, and is basically the same as the existing portal but without the banner Are we missing anything? Thanks Darren

Thanks, @alextumber

Great, I thought they may have been linked

@alextumber sorry, it's my friday catch up This one is still a big request for us. Tagging projects with metadata will greatly improve our portfolio mgmt reporting

Any updates on this one, @alextumber ?

Hi @alextumber piggy backing on this one slightly, is it possible to increase the number of tasks visible on a page from 10? Ideally as a custom number in app settings maybe? I think we're averaging about 5-6 pages of tasks at present so being able to display more on the page would really help

@alextumber that's great, thank you

Thanks for the tip @Steven Boardman Is the description field still character limited?

Thanks @alextumber

Yes, absolutely. If it could be done like that across risks and the tasks that would be great. As a quick aside, If it's possible to add the weighting and impact the risk view too, then that would be really good as well.

Thanks @alextumber If I had a wish list, this would be right at the top