Euan Coleman Posted June 26, 2023 Share Posted June 26, 2023 Just FYI - Thos appears to be working again. Could someone please advise what the issue was and if this is expected again moving forward? Link to comment Share on other sites More sharing options...
Mark (ESC) Posted June 26, 2023 Share Posted June 26, 2023 @Keith Stevenson Thanks, our instance is now backup and running. Link to comment Share on other sites More sharing options...
PeterL Posted June 26, 2023 Share Posted June 26, 2023 1 minute ago, StephC said: Working again for us also, so far. Thanks fore the update Stephy C 1 Link to comment Share on other sites More sharing options...
Keith Stevenson Posted June 26, 2023 Share Posted June 26, 2023 Mark, Thanks for the reply. The issue was a DNS resolving issue for our CDN and resolved by updating DNS records. Kind Regards 1 Link to comment Share on other sites More sharing options...
Adam@Greggs Posted June 26, 2023 Share Posted June 26, 2023 Looks to be fine again now - thanks! Link to comment Share on other sites More sharing options...
Deen Posted June 26, 2023 Share Posted June 26, 2023 Apologies all, there was an issue that has now been corrected. I'll post further details on this shortly. Deen 1 3 Link to comment Share on other sites More sharing options...
Andrew Tasker Posted June 26, 2023 Share Posted June 26, 2023 Can we please understand why this has happened? I understand that our team are experiencing issues on almost a daily basis recently. In particular an outage on the morning of our busiest day of the week has a massive impact and will incur additional resources to have to be put towards recovering the lost time which will ultimately have an additional impact across the business. Link to comment Share on other sites More sharing options...
PeterL Posted June 26, 2023 Share Posted June 26, 2023 12 minutes ago, Deen said: Apologies all, there was an issue that has now been corrected. I'll post further details on this shortly. Deen @Deen Thank you, we can now satisfy our customers efficiently again. Link to comment Share on other sites More sharing options...
Steve Giller Posted June 26, 2023 Share Posted June 26, 2023 Please note that the separate threads regarding this issue have now been merged into one. 1 Link to comment Share on other sites More sharing options...
Euan Coleman Posted June 26, 2023 Share Posted June 26, 2023 We are on a daily basis having to refresh tabs multiple times due to certain details missing from pages to navigate further however once you refresh this once or twice it appears again. I have attached some pictures for example. Link to comment Share on other sites More sharing options...
PeterL Posted June 26, 2023 Share Posted June 26, 2023 . Link to comment Share on other sites More sharing options...
Steve Giller Posted June 26, 2023 Share Posted June 26, 2023 @Euan Coleman Can you post a separate thread for your issue, please? It has no connection to this post, and will not get responded to under this topic. Link to comment Share on other sites More sharing options...
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