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Andrew Tasker

Hornbill Users
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Everything posted by Andrew Tasker

  1. We seem to be having a problem where all emails to one specific address are showing as a delivery failure and aren't being delivered. All other emails to other addresses able to be delivered, it is just one address. Does anyone have any suggestions?
  2. Hi Victor, What is the instance ID? This issue is still ongoing and is not with our local internet connection. We are receiving the error code -1 when our searches time out. Thanks Andrew
  3. Hi Keith, Are you able to confirm where I would be able to locate the Ping Check? Thanks Andrew
  4. @Deen It doesn't appear to be anything on our network as we have been able to use all other applications at these times with no issues, it is only Hornbill which has been affected.
  5. Good afternoon, We have been experiencing issues for the past couple of days where our connection to the system is being interrupted or slow to react with searches taking several minutes to load. It appears to be starting around midday and continuing into the afternoon. Can anyone please advise if there are any known issues with this recently? Thanks Andrew
  6. I'm trying to create a report in the Service Manager which would display the amount of emails sent from our linked email account to a particular address over a set period of time, however the information doesn't appear to show on the report as per the below. The date received is filtered to today's date yet it is still displaying items outwith this. Is anyone able to advise?
  7. Hi Steve, Thanks for the response, however our date/time format is set up correctly as far as I can see. The issue has only just developed over the past couple of days as previous to this it was displaying the correct times. As far as I can tell nothing has changed on our end which would affect this. Thanks Andrew
  8. Good morning, We appear to be having an issue where the h_fixby date and time within email templates which we send out is displaying as an hour earlier than it should do. The timer for the SLA remains correct, it is just when being displayed on emails it is incorrect. Can anyone assist? Thanks Andrew
  9. Hi, We are experiencing an issue where we are unable to access requests within our Service Manager and are receiving the below error. Can anyone please assist? Thanks Andrew
  10. Hi, We appear to be having a similar issue this morning in relation to emails being sent from our Hornbill system to internal email addresses. Our mail server administrator has confirmed that the issue yesterday was resolved where the email was failing to be delivered, however today they have confirmed that they are being sent, however appears to be a delay in the email leaving out Outbox. Can anyone advise why this may be the case? Thanks Andrew
  11. [Content removed by admin as it contains personal data: email address]
  12. Hi, We seem to be experiencing an issue where emails are staying in the outbox in our Mailbox without being sent. This appears to have been the case for several hours now. Thanks Andrew
  13. Hi Daniel, We have refreshed this after changing to OFF and then back again, however the actual setting was selected as ON previously so I don't think this could have been the issue? Thanks Andrew
  14. Hi, This Application setting has been amended to ON in the Admin Tool, however the issue still occurs where it does not allow us to amend the email address for two contacts to be the same. Thanks Andrew
  15. Good afternoon Any time we are forwarding an email on from our Hornbill inbox to another, the attachments are showing as being forwarded also however aren't being received on the other end. Can you please advise? Thanks Andrew
  16. Likewise here, still experiencing the same issue
  17. We are experiencing the same issue. Also don't appear to be receiving any incoming emails.
  18. We are also experiencing this issue for users currently trying to log in to our system. Thanks Andrew
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